Talent.com
No longer accepting applications
Customer Advocate

Customer Advocate

Safelite Group, Inc.Akron, OH, United States
30+ days ago
Job type
  • Full-time
Job description

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You'll Get

  • Competitive weekly base pay starting at $18 / hour.
  • A benefits package valued at more than $10k
  • . This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work / life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources you'll need to be successful.
  • View all our health, wealth and life offerings at www.safelitebenefits.com.

What You'll Do

  • Welcome in-shop customers and resolve customer concerns quickly and efficiently without breaking a sweat often coming up with creative solutions.
  • Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules / cancellations.
  • Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
  • All other duties as assigned.
  • What You'll Need

  • High School Diploma / GED / Equivalent required.
  • Experience : 1-3 years telephone operations or business administration experience required.
  • Ability to provide world class customer service in a changing, fast-paced operation.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.
  • Internal Associates : Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.

    Diversity : Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com / Careers.

    Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

    This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and / or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

    Create a job alert for this search

    Customer Advocate • Akron, OH, United States

    Related jobs
    • Promoted
    Licensed Crisis Therapist : Mobile Response and Stabilization Services

    Licensed Crisis Therapist : Mobile Response and Stabilization Services

    Applewood CentersHomerville, OH, US
    Full-time
    The MRSS Licensed Crisis Therapist will provide mobile response and stabilization services to youth (age 2-20) and families who have called the crisis hotline with a family identified crisis.The MR...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Support Consultant

    Customer Support Consultant

    VirtualVocationsAkron, Ohio, United States
    Full-time
    A company is looking for a Customer Support Consultant (Remote Opportunity).Key Responsibilities Provide implementation and integration tasks including requirements analysis, business process ana...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Care Rep

    Customer Care Rep

    Nesco ResourceBarberton, OH, US
    Full-time
    Join a leading global manufacturer headquartered in Andover, MA, where your customer service and communication skills will make a measurable impact. In this role, you'll play a vital part in deliver...Show moreLast updated: 10 days ago
    • Promoted
    Customer Service Advisor Float - Mentor - Mentor, OH

    Customer Service Advisor Float - Mentor - Mentor, OH

    WesBanco Bank Inc.Avon, OH, United States
    Full-time +1
    Customer Service Advisor Float - Mentor.This position is 100% in office.The employee will work full time in an office in a designated WesBanco location. Consideration for location will be housed of ...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Advisor - Avon - Avon, OH

    Customer Service Advisor - Avon - Avon, OH

    WesBanco Bank Inc.Avon, OH, United States
    Full-time +1
    Customer Service Advisor - Avon.This position is 100% in office.The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be.High school di...Show moreLast updated: 30+ days ago
    Benefits Customer Service Advisor - Work from home (50k-90k per year)

    Benefits Customer Service Advisor - Work from home (50k-90k per year)

    Professional CareersElyria, Ohio
    Remote
    Full-time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show moreLast updated: 17 days ago
    • Promoted
    Customer Account Associate

    Customer Account Associate

    Ohio StaffingSolon, OH, US
    Full-time
    And a career that empowers you to grow.At Nestl USA, we're all working towards the same goal to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, T...Show moreLast updated: 1 day ago
    • Promoted
    Retail Customer Service Specialist

    Retail Customer Service Specialist

    Dick's Sporting GoodsWooster, OH, US
    Full-time
    At DICK'S Sporting Goods, we believe in how positively sports can change lives.On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes...Show moreLast updated: 30+ days ago
    • Promoted
    CS Specialist I - Customer Service Center - Pittsburgh, PA

    CS Specialist I - Customer Service Center - Pittsburgh, PA

    WesBanco Bank Inc.Uniontown, OH, United States
    Full-time +1
    CS Specialist I - Customer Service Center.Consideration for location is in all WesBanco markets.This position is 100% remote within the Bank's footprint. Employee will work full time remote outside ...Show moreLast updated: 30+ days ago
    • Promoted
    CUSTOMER SERVICE / ACCOUNT REPRESENTATIVE

    CUSTOMER SERVICE / ACCOUNT REPRESENTATIVE

    Packaging Corporation of AmericaAkron, OH, United States
    Full-time
    As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company.Our corrugated packaging business seeks to be the leader in helping our customers - large and smal...Show moreLast updated: 13 days ago
    • Promoted
    Retail Customer Service Associate

    Retail Customer Service Associate

    FedExCleveland, OH, US
    Full-time
    The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.Th...Show moreLast updated: 18 days ago
    • Promoted
    Customer Service Advisor - Avon - Avon, OH

    Customer Service Advisor - Avon - Avon, OH

    Ohio StaffingAvon, OH, US
    Full-time
    This position is eligible for a one time $500 sign on bonus.To be eligible to receive payout, the employee must be hired between now and December 1, 2025, successfully complete the 90-day assessmen...Show moreLast updated: 1 day ago
    • Promoted
    Customer Service Representative - Streetsboro - Part Time - Streetsboro, OH

    Customer Service Representative - Streetsboro - Part Time - Streetsboro, OH

    WesBanco Bank Inc.Streetsboro, OH, United States
    Full-time +1
    Customer Service Representative - Streetsboro - Part Time.Streetsboro, Ohio, United States.This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco...Show moreLast updated: 30+ days ago
    • Promoted
    Part-Time Retail Customer Sales Specialist

    Part-Time Retail Customer Sales Specialist

    SPECTRUMMassillon, OH, US
    Part-time
    This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $23.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...Show moreLast updated: 18 days ago
    • Promoted
    Customer Service Specialist I - Customer Service Center - Frankfort, KY

    Customer Service Specialist I - Customer Service Center - Frankfort, KY

    WesBanco Bank Inc.Independence, OH, United States
    Full-time +1
    Customer Service Specialist I - Customer Service Center.This position is 100% remote within the Bank's footprint.Employee will work full time remote outside of a WesBanco location (may occasionally...Show moreLast updated: 3 days ago
    • Promoted
    Service Advisor

    Service Advisor

    Ohio StaffingCleveland, OH, US
    Full-time
    The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department. Rush Truck Centers opens the door to the world of opportunity.We...Show moreLast updated: 1 day ago
    • Promoted
    Retail Customer Sales Specialist

    Retail Customer Sales Specialist

    SPECTRUMElyria, OH, US
    Full-time
    This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $22.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...Show moreLast updated: 2 days ago
    • Promoted
    Customer Business Manager, Albertsons

    Customer Business Manager, Albertsons

    ChobaniAkron, OH, US
    Full-time
    Customer Business Manager, Albertsons.Our Sales Force is the face of Chobani.We make sure every cup we sell meets a happy customer. And it's easy to be dedicated when you're a part of something much...Show moreLast updated: 2 days ago