Purpose of Position :
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
Assist customers in the fishing department.
Duties and Responsibilities :
- Interview and hire employees.
- Manage and train staff per company guidelines, including product and sales training, ensuring that each employee receives the required training on a semi-annual basis.
- Address employee complaints.
- Discipline, coach, and terminate employees.
- Determine and input employees’ schedules in time and attendance system following payroll budget guidelines.
- Manage employees’ exceptions in time and attendance system and complete payroll in a timely and accurate manner.
- Plan, determine, and distribute work to employees.
- Evaluate employees’ efficiency and productivity.
- Perform opening and closing duties per company standards.
- Manage department inventory by working closely with ICS.
- Supervise merchandising of department while maintaining company standards.
- Run price change reports daily and ensure they are completed by required deadlines.
- Ensure that the entire department is clean, faced, and straight at all times.
- Work closely with buying staff to recognize sales trends and customer needs.
- Perform other tasks as necessary and assigned by management.
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