Customer Support Manager

A company is looking for a Manager of Customer Support.

Key Responsibilities

Lead and mentor a team of support agents, focusing on performance metrics and team development

Oversee daily operations of the support team, ensuring effective responses to customer inquiries

Develop and maintain support documentation and collaborate with cross-functional teams to improve customer experience

Qualifications

At least 4 years of experience leading a customer support or operations team in a SaaS or FinTech environment

Experience maintaining and updating support documentation

Proven ability to lead and motivate a remote team

Demonstrated operational excellence with strong leadership and interpersonal skills

Proficiency in mathematics and numerical analysis for data interpretation