Order Management Clerk

Join Our Team at Center for Responsive Schools!

Turners Falls, MA | Full-Time, In-Office | Monday Friday, 8 : 00 A.M. 4 : 30 P.M.

Position : Order Management Clerk

Department : Finance Reports To : Director of Finance

About Center for Responsive Schools

Center for Responsive Schools (CRS) is a nonprofit educational organization whose mission is to develop social and emotional learning programs and services for educators and students around the world.

At CRS, we believe in creating a workplace that reflects the principles we teachcollaboration, inclusion, continuous learning, and a commitment to making a positive impact in education. If you're looking for a place where your work truly makes a difference, you'll fit right in here.

Position Summary

The Order Management Clerk is a key member of the Accounts Receivables team. This position manages the entire customer transaction processfrom order placement to delivery, invoicing, fulfillment, and returnsfor products and curriculum service contracts, website orders, and reseller transactions.

This role ensures efficient and accurate processing of all orders, timely fulfillment, proper invoicing, and responsive customer service. The Order Management Clerk also supports the AR Staff Accountant with monthly reporting, budgeting, and finance manual updates, and serves as a back-up for the Accounts Payable Clerk.

Major Responsibilities

Order Management, Invoicing, and Fulfillment

• Ensure all sales orders are accurate and adhere to specific pricing and terms prior to fulfillment.
• Verify invoices include all required seller, buyer, and transaction details.
• Work with AR Staff Accountant to develop a fulfillment calendar for Advertised Institutes; complete order management and expense allocation on schedule.
• Complete order management, expense allocation, and fulfillment for service contracts within 24 work hours of sales order.
• Complete order management, invoicing, and fulfillment for retail orders (website, fax, or email) within 24 work hours of receipt.
• Monitor the book order email and phone lines; process each order within 2 hours of receipt.
• Post invoices after shipment to recognize sales revenue for prepaid or paid retail orders.
• Post customer payments to clear balances in the general ledger.

Reseller Order Management

Customer Service

Inventory Management and Reporting

Other Responsibilities

Work Qualifications and Expectations

Physical Requirements

Why Join CRS?

At CRS, you'll join a mission-driven team that supports educators and students across the globe. We offer :