Short-Term Rental Operations Manager

Job description

Location : Hybrid (Must be based in South Florida)

About Us :

We are a dynamic and rapidly growing short-term rental management company dedicated to providing exceptional guest experiences while maximizing revenue for property owners. Our team thrives in a collaborative and supportive environment that values efficiency, innovation, and work-life balance.

Position Overview :

We’re looking for a Short-Term Rental Operations Manager to play a key role in managing our expanding portfolio of vacation rental properties. This position is primarily remote but requires occasional on-site visits in South Florida for inspections, maintenance coordination, and guest support. You will act as a vital link between our virtual operations team and on-the-ground services to ensure smooth property management and a seamless guest experience.

Key Responsibilities :

• Property Oversight : Ensure short-term rental properties are well-maintained, guest-ready, and compliant with company standards.
• On-Site Inspections : Conduct property visits for routine inspections, maintenance assessments, and guest-related escalations.
• Vendor Coordination : Liaise with cleaning crews, maintenance teams, and service providers to ensure timely and high-quality service.
• Guest Experience Management : Address escalated guest inquiries, resolve issues efficiently, and maintain high satisfaction ratings.
• Listing Optimization : Assist with pricing adjustments, calendar management, and content updates on Airbnb, VRBO, and other booking platforms.
• Performance Monitoring : Track occupancy rates, guest reviews, and revenue trends to identify areas for improvement.
• Policy Compliance : Enforce company policies and local regulations, ensuring all properties meet quality and legal standards.
• Reporting & Communication : Provide regular updates to the management team and assist in strategic decision-making.

Qualifications & Skills :

Why Join Us?

✅ Work-Life Balance – We focus on efficiency so you can enjoy your personal time.

✅ Supportive Team – A collaborative and positive work environment that values your contributions.

✅ Career Growth – Join a growing company with opportunities for advancement.

✅ Competitive Pay & Incentives – Compensation based on experience, with potential for bonuses and growth-based incentives.

How to Apply :

If you’re passionate about hospitality, operations, and delivering outstanding guest experiences, we’d love to hear from you! Please send your resume and a brief cover letter explaining why you’re the perfect fit for this role.