Retail Store Associate

Job Description

Job Description

Salary :

Looking to join our team? Here’s what we’re looking for!

Do you want to help thousands of car enthusiasts, racers, and gearheads create meaningful experiences they’ll remember forever?

We are looking for someone who is passionate about hot rods, muscle cars, or race cars. We are successful in helping our customers because we relate to everything they do.

If you love cars and want to help people build their dreams, we are looking for you!

Speedway Motors has been a trusted source for specialty rodding, racing products, and friendly expert advice for over 70 years.

With deep roots as a family business, Speedway Motors has grown from a one-man operation to a vertically integrated manufacturer, distributor, and multi-channel retailer of automotive products and we are looking for you to help us continue that tradition!

We believe strongly in our company values and live them out each day! We work together as One Team across all departments, Choose Positivity in everything we do, put People First , encourage speaking up because You Have a Voice , and above all else we are Driven to Succeed .

If you can embrace these values and they align with who you are, then we’d love to chat with you!

Job overview

The Retail Store Associate is responsible for a high level of quality service for internal and external customers, accurate processing of returns, orders and product information.

During down time, this position will repair, label and stamp parts as needed.

Here are the specifics :

• Assist customers by providing product and service information, sell product, and suggest additional product.
• Enter orders into SOP computer program, process payments, returns, provide accurate charges and changes.
• Pull orders from the warehouse, create accurate invoicing and deliver product to the pertinent location.
• Create and process loan tickets for products as needed, retrieve product, and deliver to the customer experience (CX) team.
• Reverse loan ticket when it is returned and return to appropriate location.
• Identify, research, and resolve customer issues and follow up on inquires not immediately resolved.
• Distribute returned products to quality control (QC) department, pick up and place in appropriate location after disposition has been made.
• Recognize, document, and alert purchasing and CX manager of trends and recommend process improvements.
• Safely drive tugger, forklift (if certified), pallet jack and ride bike to retrieve product as needed.
• Assist in repairing of products, labeling or stamping products.
• Maintain regular and reliable attendance.
• Perform all other duties as assigned or needed.

We’ll take care of you here's how!

We put our employees first, and care about your well-being and personal life. From a competitive benefits package and 401k plan to growth opportunities, we have your best interest in mind, always.

• Comprehensive Health, Dental and Vision Insurance
• Retirement Plan with Company Match
• Paid Time Off
• Paid Holidays
• Continuing Education Reimbursement
• Wellness Program and Healthy Living Reimbursement
• Discount on Speedway Motors Product, Rent Discount for all Speedway Properties, and Referral Bonuses.
• Growth Opportunities
• An extremely supportive team
• Opportunity to utilize your strengths and be creative

Work Environment

• Ability to rarely lift and carry
• Able to safely operate powered equipment following established procedures.
• Constant standing and occasional sitting.
• Occasional bending / reaching, twisting.
• Occasional overhead reach.
• Must be able to constantly pinch, grasp and do fine manipulations with fingers to use computer, write, move and repair product(s).
• Heated and air-conditioned indoor work.

What you’ll need to succeed in this position :

• High School Diploma or GED required.
• Six months to one year of prior automotive experience or equivalent education combination.
• Must be able to communicate effectively both verbally and written in the English language.
• Strong attention to detail and able to follow established procedures.
• Computer literate including internet and Microsoft Office knowledge.
• Able to work independently as well as effectively in a team environment.
• Able to resolve problems in a timely manner gather and analyze information skillfully and develop alternative solutions and provide excellent customer service skills.

If this sounds like you, we would love you to join our Speedway Family! Please include your resume and cover letter to help us get to know you better.