Assistant Manager of Operations

Job Description

Job Description

ASSISTANT MANAGER OF OPERATIONS / JMH

EXEMPT FULL-TIME

FLEXIBLE SCHEDULE

SALARY RANGE : $42,000-$65,000.

REQUIREMENTS AND QUALIFICATIONS :

• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
• Basic mathematical ability (e.g., addition, subtraction, division, etc.)
• Effective written and verbal communication
• Basic money handling skills (e.g., cashiering, reconciling reports, etc.)
• Knowledge of supervisory principles and practices (e.g., progressive discipline, performance management, personal training, etc.)
• Associate degree (preferred)
• Must be able to work in a fast-paced environment.
• Management experience in a multiple location environment
• Supervisory experience in a parking management company (preferred)
• Ability to lift minimum 25 pounds.
• Possession of a valid Florida Driver’s License and satisfactory driving record for the past 3 years.
• Internal candidates must have received a satisfactory rating of 80% or above on your last performance review and have remain in good standing (no disciplinary action in the last 6 months)

DUTIES :

• Ensures the safety, security and proper up-keep of assigned facilities by utilizing scheduled inspections, no-notice walk-through inspections and other established procedures.
• Monitors actions and performances of assigned and contract employees to ensure compliance. Take necessary actions to correct performance and document accordingly.
• Manages and inspects facilities revenue equipment.
• Schedules and assigns Parking Service Technician and Custodial Maintenance to garages and / or lots to meet expected parking demand levels.
• Assures that the needs of the customer are being met.
• Reviews daily reports prepared by personnel assigned to the facility.
• Coordinates all operational requirements pertaining to a facility (maintenance, security and daily requirements).
• Prepares daily deposits from monies collected by personnel assigned to the facility.
• Ensures the efficient operation of all equipment in garage or lot to which assigned.
• Monitors and orders the necessary supplies and materials needed for the facility.
• Prepares annual performance reviews for all employees in their assigned facilities.
• Lends assistance and supervises facilities personnel as required.
• Reviews revenue trend reports to ensure accuracy and to detect possible theft or inappropriate transactions.
• Ensures proper training of employees.
• Provides counseling to subordinates.
• Prepares facilities monthly reports.
• Responds to customer complaints and inquiries.
• Completes other related duties and special projects as assigned.
• Coordinates operational activities with Parking Department Personnel and with other City departments as needed.
• Responds to requests for services and other assistance from supervisors, staff and members of the public.
• Assures excellent customer relations with the public, City departments, and other agencies through delivery of quality service, prompt handling of special requests and satisfactory resolution of complaints.
• Provides recommendations on various staff matters including hiring, disciplinary actions and evaluations.
• Instructs and directs personnel in the proper methods and techniques for accomplishing assigned tasks.
• Conducts training on methods and on new equipment and enforces safety standards and safe operations.
• Performs other duties as required.

It is a policy of Miami Parking Authority not to discriminate in its employment and personnel practices because of a person’s race, color, creed, sex, religion, national origin, sexual preference, marital status, handicap, or age.

Preference in appointment will be given to eligible veterans and spouses of veterans.