Forward Deployed Engineer

Job Description

Job Description

Forward Deployed Engineer

Location : San Francisco, CA (100% On-site)

Compensation : $120,000 - $180,000 (Base Salary) + Competitive Equity

We are a rapidly growing, Series A-backed AI platform that builds and deploys AI workers to automate communication across phone calls, emails, and messages. Our solutions primarily target the logistics industry, helping enterprises automate freight booking, tracking, and payments. We are seeking a versatile Forward Deployed Engineer who blends strong Python technical skills with excellent customer-facing ability to ensure customers maximize the value of our AI platform.

This is a high-intensity, hands-on role at the intersection of technical development and customer engineering. You will be instrumental in the full customer journey, from initial onboarding to ongoing use and value realization.

In this role, you will :

• Customer Partnership : Work directly with customers (freight brokers, 3PLs, shippers, etc.) from onboarding onward, serving as the primary technical point of contact to ensure successful adoption and integration of our solutions.
• Feature Development : Build new features or entire Minimum Viable Products (MVPs) quickly, working across the stack to address immediate customer needs.
• AI / ML Application : Leverage your experience building AI / ML applications, focusing on LLM prompting and tuning of voices and transcribers through constant iteration to perfect logistics use cases.
• Integration & APIs : Manage APIs and develop tools for robust integration with various third-party systems and data sources used by customers in the supply chain.
• Full-Stack Flexibility : Operate comfortably across the full stack, including Python for the backend and React, TypeScript, and Node.js for full-stack development.
• Feedback Loop : Act as a critical feedback loop to the core engineering and product teams, translating customer challenges into technical requirements and product improvements.

Requirements

Benefits

Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.

Commitment to Equality and Accessibility :

At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing human- resources@mlabs.city.

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