Customer Care Specialist

Job Description

Job Description

We’re looking for a Customer Care Specialist who thrives on problem-solving, professionalism, and creating positive outcomes for our customers. This role is key in supporting escalated customer situations, ensuring issues are resolved quickly and fairly, and representing our values with every interaction.

OUR STORY

Grand Furniture was founded in 1947 by Rose Stein and operated alongside her 2 sons, Jerry and Herbert. In 1988, Jerry Stein acquired full ownership and brought on his sons, Steve and Craig. Craig Stein became the sole owner in 2009 and opened the first Ashley Furniture in Hampton Roads in 2010, adding to Grand Brands market share. Grand Brands is home to Grand Furniture, Grand Outlet, and Ashley Furniture / Outlet, serving customers right here in Southeastern Virginia and has been recognized as the #1 Ashley Stores licensee. In other words, we operate the highest-ranked Ashley stores nationwide, so customers get great selection and service, and our teams get growth opportunities.

Requirements

Qualifications

• Strong conflict resolution and problem-solving abilities
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office and ability to use multiple systems
• Ability to analyze trends and communicate insights to management
• Strong attention to detail and thorough documentation skills
• 2+ years in escalated customer service or call center environment preferred
• Availability to work weekends and holidays

Responsibilities

You're a great fit if you :

Benefits