Customer Service Representative III

Job Description

Job Description

Customer Service Representative

Joint Expeditionary Base Little Creek

Virginia Beach, VA 23459

On-Site Position

Compensation : $21.44 / hr - $25.55 / hr  (Depending on Benefit Selection)

24 / 7 / 365 Flexibility

Do you have strong customer service skills? Are you looking for an opportunity to assist our Military Sailors and their families? If the answer is yes, then we have a great opportunity for you!

We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in Little Creek, VA.

As a Customer Service Representative, you will :

• Act as the first step in a multi-tiered support to Military Sailors and their families.
• Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
• Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and / or assigned to Specified Teams within the call center based on skill levels.

Here is a short video of My Navy Career Center :

https : / / www.youtube.com / watch?v=n86B5UY7H4o

Requirements :

Strategic Data Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.