Claims Manager

Job Description

Job Description

COMPANY OVERVIEW

Trexis and Trexis One Insurance Corporations are headquartered in Franklin, TN with a branch location in Phoenix, AZ. Our division was founded in 1997, and we currently have a network of thousands of carefully selected agents in the following states : Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Kentucky, Mississippi, Nevada, Ohio, South Carolina, Tennessee, Texas, and Virginia.

We offer quality auto insurance products at a competitive rate to meet the needs of our customers. We provide a knowledgeable Customer Service staff and quick and fair claims service with 24 / 7 claims reporting. We partner with experienced professional insurance agents that can provide personal service for you and your family.

Trexis and Trexis One Insurance, are rated A (Excellent) by A.M. Best Company.

At Trexis, quality is at the heart of everything we do. We strive to offer you the best products, best service and best people available. We understand you have other choices, but our goal is to earn your business every day. We look forward to a long and successful relationship, and we thank you for choosing Trexis.

JOB SUMMARY

We are seeking a dynamic and experienced Claims Manager to lead the day-to-day operations of a high-performing unit within our Liability Group, overseeing up to 12 teams of adjusters across multiple states. This pivotal role is responsible for driving operational excellence, implementing efficient processes, and ensuring an exceptional customer experience throughout the claims lifecycle. The ideal candidate will bring a strong background in automobile insurance claims, particularly in non-standard auto, with expertise in Property Damage (PD) and Casualty claims. This is a leadership opportunity for someone with at least six years of claims experience, including three years in a supervisory role, who is ready to make a significant impact in a fast-paced, customer-focused environment.

RESPONSIBILITIES

• Overall management of assigned claims liability unit. This includes handling of personnel issues, which range from recruiting / hiring of job candidates to performance management of existing staff. Demonstrating effective leadership qualities through effective communication with both staff and Sr. Management combined with an ability to attain desired company goals (ie, Loss Ratio, Expense Ratio, etc.)
• Responsibility for management of Physical Damage and Bodily Injury claims to ensure the Loss Ratio remains acceptable. Effectively overseeing the repair management and rental processes, combined with maintaining a consistent result in BI / UMBI cash outs, is critical.
• Responsibility for the Average Days to Close PD and Comp / Coll claims to ensure speedy resolution of claims for our customers.
• Responsibility for maintaining excellent quality of work product in the Claims Department by means of our internal audits.
• Responsibility for the results of our Claims Survey results, which are directly tied to your ability to recruit, interview, and select qualified personnel. In addition, you must coordinate the job training efforts for your entire staff as well as develop current Supervisors and Team Leaders.

QUALIFICATIONS

Benefits / Perks