Expert IT Business Analyst

Expert IT Business Analyst

Job Location : Oakland CA

Work Type : Hybrid

Direct Hire

Salary range : $, / yr-$, / yr

TOP THINGS :

• CC&B knowledge
• Communication

Department Overview

The IT Meter to Cash Application Development team is responsible for software development and implementation of new functionality within the Customer Care and Billing system and its Direct Interfaces.

This team works closely with the IT business analyst team to assure delivery of products and services that are top quality.

Position Summary

We are looking for an Expert Level IT applications design analyst in Customer Information team who can be a quick learner, thorough, organized, flexible to adapt in fast paced and dynamic environments.

The analyst is mainly responsible for analyzing business requirements and developing function requirement and functional design documents.

In addition, the analyst is responsible for analyzing O&M and project defects to determine business / technical impact and providing recommendation on fixing the defects.

Job Responsibilities

Ideation :

Work with business organizations to guide / provide input regarding enhancement feasibility

Using business process knowledge, proactively look for opportunities for system enhancements

Evaluate and provide input to business needs and requirements

Prepare estimates for customer requests

Prepare preliminary mockups and designs

Project :

Analyze / assemble Functional / non-Functional requirements

Provide technical expertise and assistance in designing, testing and developing applications

Perform feasibility analysis, design and provide recommendations on the alternative solutions, project strategy and deliverable prioritization, as well as system alternatives or enhancements to current systems

Prepare final functional requirement and functional design document

Conduct walkthrough of deliverables with business and IT Stakeholders and obtain approval / signoff

Provide Subject Matter Expert support to developers and testers

Work with business to document and analyze project change controls

Support stabilization of deployed code

Maintenance :

Troubleshoot potential system issues to determine if there is a defect

Analyze production defects, identify business and system impacts and quantify problems

Contribute to defect troubleshooting and solution design

Assist business and technical teams with ad hoc requests

Provide functional expertise to clients for resolving business issues

Qualifications

Minimum :

Bachelors Degree in Computer Science or job-related discipline or equivalent experience

years experience in analyzing, designing and developing functional requirements, functional design, UX / UI design

Experience as Project Manager, high complexity

Desired :

Utility industry experience, job-related

Experience with CC&B Application

Oracle Utility CM certified

Minimum years of experience with Oracle CC&B applications, and data modeling

Working knowledge of relational databases (SQL experience)

Working knowledge of UML

Be able to work independently but within the framework of the team and product

Be able to work well within a team setting

Collaborate with cross functional teams to maintain efficiency, consistency and achieve successful implementation of system enhancement

Working knowledge of MS Office suite of applications, including Word, Excel, PowerPoint, Visio

Excellent verbal and written communication skills

Working knowledge of Salesforce CRM application and data model

Experience dealing with Call Center and / or Back Office centric business

Understanding of database / schema architecture