Supervisor OPS, IDS

Supervisor Operations For Internal Delivery System (IDS)

We're looking for motivated, engaged people to help make everyone's journeys better.

The Supervisor Operations for Internal Delivery System (IDS) is responsible to sustain the proper execution of material delivery processes among warehouse, storeroom, and production areas of a catering unit. The Supervisor, IDS, also leads the IS team in the operation and ensures that they are properly staffed, trained, and scheduled to meet the demands of the unit's internal customers.

Main Duties and Responsibilities :

• Gathers data and information to ensure the Plan for Every Part database and actual inventory locations are accurate and up to date. Works with the IDS, inventory and production teams implementing menu cycle changes and storage location updates.
• Ensures that the IDS team members are assigned to each task and monitors their work and routines looking to constantly improve the process.
• Monitors delivery routes and delivery frequency for stored airline equipment, disposable airline equipment, dry, cold, and frozen stores for improvement, required changes and updating.
• Works with IDS team to refine / re-define bin quantities, drop zones, and other delivery system attributes based on production requirements.
• Manages stored airline equipment inventories (sending back and accountable for defining needs and ordering).
• Monitors variance of materials consumed against sales and recommends actions to reduce variance.
• Generates Emergency Requisitions and follows up on corrective actions progress as directed by IDS manager.
• Assist manager in delivery system staffing weekly and manages productivity of IDS staff.
• Monitors and analyzes customer service incidences (I.F.B.L. through the entire IDS flow).
• Optimizes resources in the department through process improvement, lean and continuous improvement principles (e.g. minimize transportation motion).
• Accountable for proper maintenance and daily regrouping of IDS equipment.
• Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
• Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
• Monitors daily manpower planning and schedules employees.
• Responsible for employee retention and reducing employee turnover.
• Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union / collective bargaining agreement(s).
• Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
• Reviews and ensures union represented employees' pay rates are correct based on wage scales and seniority.
• Compliance with all company required policies, procedures and processes including but not limited to required training

Qualifications : Education :

University degree or work experience equivalent

Work Experience :

Must have at least 1 year of supervisory / management experience, with warehousing, production scheduling and financial acumen. Previous experience in materials management and control supporting production / work cells, managing inventories and interfacing with various functional areas.

Technical Skills :

Candidate should be comfortable with all levels of employees and have the ability to drive positive program change. Must have strong and effective leadership skills, and successfully manage staff. Demonstrated ability to work in a fast paced, deadline driven environment. Ability to train others required. Must have the ability to give developmental and positive feedback to employees on a daily basis. Excellent time management skills required. Proven ability to handle multiple tasks without losing focus on priorities. Strong organizational, analytical, communication and leadership skills required. Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance. Basic computer skills required, working knowledge of Microsoft Office products preferred.

Language / Communication Skills :

Must have excellent written and oral communication skills. Bi-lingual in Spanish is a plus.

Benefits : Paid time off

401k, with company match

Company sponsored life insurance

Medical, dental, vision plans

Voluntary short-term / long-term disability insurance

Voluntary life, accident, and hospital plans

Employee Assistance Program

Commuter benefits

Employee Discounts

Free hot healthy meals for unit operations roles

Job Dimensions :

Geographic Responsibility : SFO

Type of Employment : Full-Time

Travel % : 10%

Exemption Classification : Exempt

Internal Relationships : Food Director, Assembly Process Owners, Warehouse and Storeroom Managers

External Relationships : Customer supply chain personnel

Work Environment / Requirements of the Job :

Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours. In a normal production kitchen facility there may be physical discomfort due to temperature and noise. Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds. A rotating schedule of over 55 hours per week is typical.

Budget / Revenue Responsibility : Various

Organization Structure :

Direct Line Manager (Title) : Supply Chain Director

Dotted Line Manager (Title, if applicable) : N / A

Number of Direct Reports : 20 (Currently no direct reports)

Number of Dotted Line Reports : 0

Estimated Total Size of Team : 21

Gate Group Competencies Required to be Successful in the Job :

Thinking Information Search and analysis & problem resolution skills

Engaging Understanding others, Team Leadership and Developing People

Inspiring Influencing and building relationships, Motivating and Inspiring, Communicating effectively

Achieving Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position :

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone :

We treat each other with respect and we act with integrity

We communicate and keep each other informed

We put our heads together to problem solve and deliver excellence as a team

We have passion for our work and we pay attention to the little details

We foster an environment of accountability, take responsibility for our actions and learn from our mistakes

We do what we say we will do, when we say we are going to do it

We care about our coworkers, always taking an opportunity to make someone's day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates will be required to go through Pre-employment drug screen, criminal background check, and / or airport fingerprinting.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.