MSP Service Desk Manager

A company is looking for a MSP Service Desk Manager to lead and develop their MSP Service Desk team.

Key Responsibilities

Manage the scheduling, assignment, and performance of the MSP Service Desk team to ensure high-quality client support

Troubleshoot and resolve complex technical issues, serving as an escalation point for the team

Develop and improve Service Desk processes and best practices while monitoring service queues and team performance

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)

Minimum 5 years of experience in a service desk, technical support, or MSP environment, with at least 2 years in a leadership role preferred

Experience with CRM or ticketing systems for case management

Proficiency with Microsoft 365 and related technologies

High energy, initiative, and strong organizational skills