Patient Service Representative (PSR) - Full Time - Days

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Overview

This is a unique opportunity to be a part of something exceptional! We are a small, non-profit outpatient clinic dedicated to improving the lives of those living with a bleeding disorder. Our culture provides a positive work environment that encourages professional and personal growth. Come join our world-class comprehensive care team and make an impactful difference in patients lives!

Company Website : https : / / hemophiliaoutreach.org /

Position Type and Expected Hours of Work :

This is a full time position in a health care facility open Monday through Friday except for holidays recognized by the Hemophilia Outreach Center. Expected hours for this opening are 8 : 00am until 4 : 30pm.

Summary

The Patient Service Representative (PSR) provides a welcoming environment for our patients and visitors while assisting our world-class comprehensive care team. Needs to be able to work independently. Also, must be organized, self-motivated and resourceful. Must be able to relate to patients in a pleasant and professional manner in person and on the telephone. Needs to work cooperatively with others as part of a multi-disciplinary team. Must have a good knowledge of standard office procedures. Computer skills necessary. Must abide by HIPAA regulations with patient confidentiality.

Essential Functions

• Front desk responsibilities to include : welcoming all incoming patients and visitors, answering all incoming phone calls and relaying messages promptly, perform opening and closing procedures, checking patients in and out for visits
• Coordinate all patient visits and monitor in-basket within EPIC
• General office responsibilities including data entry, monitor faxes, incoming / outgoing mail, and ordering supplies
• Clinic maintenance such as running dishwasher, routinely clean refrigerator, water plants, and wash linens
• Coordinate individual care needs such as translators and patient transportation
• Deliver labs to the hospital as needed
• Willingness to participate and help with clinic events and programs
• Other duties as assigned

Preferred Knowledge, Skills, and Abilities :

• High School diploma or equivalent required
• Minimum of 3 years experience in a clinic setting, preferably front desk / reception area
• At least 1 year of EPIC with EPIC scheduling experience required
• EPIC reporting experience preferred