Lead Patient Service Representative

Job Description

Job Description

Position Summary

The Patient Access Lead position role and responsibilities includes assisting the Patient Access Manager with the supervision of all PSR team members as well as professional development oversight of the PSR team. This position reports to the Patient Access Manager. The duties listed below are in addition to the job description outlined in the document WHS Patient Service Representative Job Description. The Patient Access Lead will interact with providers, team members, and other departments to accurately support daily operations to provide an exceptional patient experience.

Schedule

• This position is 5 days a week (Monday-Friday).
• The location for this position will include Meade Street, Madison Street, Encircle and Neenah.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following :

Minimum Qualifications (Knowledge, Skills, and Abilities)

Education and Experience

Knowledge

Basic Skills

Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to work independently in high volume, fast-paced, multi-tasking environment.

Technical Skills

Work Context

Communication

Role Relationships

Responsibility for Others

Work Setting

Work Attire

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.