Front Desk Assistant (Orthopedic Surgery)

Description

Our UCLA Health Ronald Reagan Hospital is seeking to hire a full-time Front Desk Assistant to join the Department of Orthopedic Surgery. Primary duties include :

Answering and directing central phone lines

Front desk duties (greeting, check-in, discharge, preparation of patient charts, etc.)

Patient scheduling, interviewing, encounter registration

Verifying insurance benefits and record benefit for finance review

Monitoring collection, quality control, and processing of charge documents

Updating referrals and new authorization dates and extended treatments

Other administrative duties as assigned

Please note, all employees are required to float or travel to all UCLA Orthopedic Clinics as assigned.

Salary range : $26.42 / hr - $37.49 / hrQualifications

Minimum 1 year work experience in a customer service environment

Working knowledge of Medi-Cal, HMOs, PPOs, third party payors, authorization and eligibility requirements and regulations

Ability to perform the functions patient encounters, registration, and appointment scheduling using a computerized system

Knowledge of medical terminology

Working knowledge of Orthopedic Surgery terminology (highly preferred)

Working knowledge of CPT and ICD-9 codes (preferred)

Knowledge of patient related policies and procedures

Knowledge of Microsoft Word, Windows, Outlook, and other PC Applications

Knowledge of Medical Enterprise supported services, Care Connect (EPIC) systems (preferred)

Skill in performing basic arithmetic operations

Sufficient typing skills

Strong communication skills

Ability to work part of a team, establishing and maintaining cooperative working relationships with all staff members, management, and the public

Proficiency in speaking Spanish (highly preferred)

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.