Access Architect

Capacity Management Role

This role focuses on performing activities associated with evaluating, developing, recommending, implementing, and carrying out the policies and procedures related to the delivery of high quality patient care. In addition, this role focuses on performing the following customer service duties : Guides the patient through the healthcare system and works to overcome obstacles that are in the way of the patient receiving the care and treatment they require. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. An experienced level role that applies practical knowledge of job area typically obtained through advanced education and work experience. Works independently with general supervision, problems faced are difficult but typically not complex, and may influence others within the job area through explanation of facts, policies and practices.

The capacity management department is a centralized team serving as patient access ambassadors and subject matter experts for over 300 practices across multiple Tufts Medicine locations. The position, reports to the manager of capacity management, partners with assigned ambulatory clinical departments to optimize clinician schedules, enhance operational workflows, and support the implementation of access-focused initiatives. With a strong foundation in industry best practices and the effective use of business tools, the position collaborates closely with clinic leaders to drive improvements in access, productivity, and the overall provider and patient experience.

Minimum qualifications :

• Bachelor's degree in business, healthcare management, public health or related field and two (2) years healthcare experience or
• Graduate degree in business, healthcare administration, public health or related field and one (1) year of healthcare operations, finance, business development, marketing or project management experience

Preferred qualifications :

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