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Customer Service Representative

Customer Service Representative

Budget Blinds of WilmingtonWilmington, NC, US
9 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Benefits :

  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off

Customer Service Leading Blinds & Shutters Service Business in Wilmington

Were looking for a friendly, organized, and detail-oriented individual to join our team as a Customer Service / Administrative Assistant. In this role, youll be the first point of contact for customers, helping them with inquiries, scheduling appointments, and supporting our sales and installation teams. If you enjoy helping people and keeping things running smoothly behind the scenes, wed love to hear from you!

Responsibilities

  • Answer phone calls and respond to customer texts and emails
  • Schedule consultations, installations, and service appointments
  • Provide product information and support for showroom customers
  • Assist with order tracking to preschedule installations
  • Manage staff calendars to ensure efficient scheduling based on time and location
  • Post payments and manage Accounts Receivable
  • Support general office operations and administrative duties
  • Check in deliveries throughout the day and handle materials within the warehouse.
  • Requirements

  • Previous experience in customer service or administrative support
  • Strong communication and interpersonal skills
  • Proficiency with Microsoft Office and basic computer systems
  • QuickBooks, Third-party CRM, Podium (we can train on these systems)
  • Ability to multitask and stay organized in a fast-paced environment
  • Positive attitude and a team-oriented mindset
  • Experience in home improvement or interior design is a plus!
  • Benefits

  • Competitive compensation with bonus opportunities based on company performance.
  • Health and dental insurance options
  • Paid time off and holidays
  • Opportunities for advancement
  • Supportive and family-friendly work environment
  • Be part of a collaborative, entrepreneurial team that values creative freedom and direct impact on business growth.
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    Customer Service Representative • Wilmington, NC, US

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