Job Description
Job Description
Benefits :
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
Customer Service Leading Blinds & Shutters Service Business in Wilmington
Were looking for a friendly, organized, and detail-oriented individual to join our team as a Customer Service / Administrative Assistant. In this role, youll be the first point of contact for customers, helping them with inquiries, scheduling appointments, and supporting our sales and installation teams. If you enjoy helping people and keeping things running smoothly behind the scenes, wed love to hear from you!
Responsibilities
Answer phone calls and respond to customer texts and emailsSchedule consultations, installations, and service appointmentsProvide product information and support for showroom customersAssist with order tracking to preschedule installationsManage staff calendars to ensure efficient scheduling based on time and locationPost payments and manage Accounts ReceivableSupport general office operations and administrative dutiesCheck in deliveries throughout the day and handle materials within the warehouse.Requirements
Previous experience in customer service or administrative supportStrong communication and interpersonal skillsProficiency with Microsoft Office and basic computer systemsQuickBooks, Third-party CRM, Podium (we can train on these systems)Ability to multitask and stay organized in a fast-paced environmentPositive attitude and a team-oriented mindsetExperience in home improvement or interior design is a plus!Benefits
Competitive compensation with bonus opportunities based on company performance.Health and dental insurance optionsPaid time off and holidaysOpportunities for advancementSupportive and family-friendly work environmentBe part of a collaborative, entrepreneurial team that values creative freedom and direct impact on business growth.