Business Analyst
Under the minimal direction of a Manager, the Business Analyst (BA) is a key member of the PFM account team. The BA works directly with the client to manage the client's third-party prescription receivables in accordance with generally accepted accounting principles (GAAP). The Business Analyst performs account analysis, general ledger transactions and collection duties. Duties also include managing day-to-day client relationships, interacting with numerous internal and external parties, assisting with on-boarding of new clients, cross-training with other team members, developing and improving operating processes, monitoring system processes, recommending product enhancements and system testing. This is a hybrid position located onsite at our corporate location in Winston Salem, NC.
Primary Accountabilities :
Analyzing unapplied cash categories to identify exceptions or unusual items
Making general ledger adjustments to properly classify transactionsIdentifying transactions for rebillingIdentifying transaction fees / contractual adjustmentsResearching adjustments made by third partiesResolving transaction posting discrepancies and file transmission issuesDeveloping processes and procedures to maintain and monitor unapplied cash balances at acceptable levelsMaking recommendations for process improvements and product / service enhancementsPreparing and analyzing weekly and monthly client reports in accordance with GAAPAdministrative :Developing and testing rules for client data (pre-process functions)
Establishing and maintaining client master file data, accounting calendars, payment association rules, payment application rulesAssisting with the development, documentation, testing and analysis of new servicesBalancing to client lockbox(s), general ledger, and POS systemsMaintaining tracking log for client requests / outstanding deliverablesAssisting with preparation of client business review materialsDrafting correspondence and procedural guidelines to instruct clients regarding Inmar's processes, policies, and procedures.Maintaining HIPAA (Health Insurance Portability and Accountability Act) compliance in all client communication.Entering Salesforce cases for client inquiresInforming team members and management on client cases, successes, and current inquiriesAssisting client auditors in understanding Inmar's reconciliation system and reportsInfluence :Serving as the primary point of contact for client inquiries regarding cash and claims posting
Training clients on Inmar's reconciliation systemDiscussing operational issues with clients and making recommendations for products and services to meet Client needsAssisting clients with interpreting informationRecommending and implementing best practices for transaction processing such as business rules, tolerance settings, transaction taggingPerform special projects and other duties as assigned by managementAdditional Responsibilities :
Performs other duties as assignedComplies with all policies and standardsRequired Qualifications :
4-6 years At least four years of relevant experience involving customer service, computer usage, data entry and data analysis and a Bachelors' degree in Business Administration, Accounting, or a related field; OR an equivalent combination of training and experience required to complete the essential functions / job responsibilities of the position requiredKnowledge of generally accepted accounting principlesKnowledge of accounting procedures on automated systemsIntermediate-level proficiency using MS Excel and MS WordKnowledge of computer systems and report generation (AS / 400 knowledge preferred)Knowledge of servicing business accountsPhysical Demands :
Use Hands to Handle Objects - RegularlyReach with Hands or Arms - RegularlyTalk or Hear and Read Instructions - RegularlyStand, Kneel, or Stoop and Lift 20 Pounds - OccasionallyView Items at a Close Range - RegularlyIndividual Competencies :
Adaptable : Arrives at a conclusion based on previous experiences and good judgment.Teamwork : Advanced communication skills used to lead a team.Analytical and Critical Thinking : Communicates using persuasion and authority.Collaboration : Creates internal alliances outside the immediate team or department.Communication : Contributes to strategy for their team.Curious : Asseses circumstances using experience and a variety of information gathered.As an Inmar Associate, you :
Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.Support a safe work environment by following safety rules and regulations and reporting all safety hazards.Eligible associates have access to :
Medical, Dental, and Vision insuranceBasic and Supplemental Life Insurance options401(k) retirement plans with company matchHealth Spending Accounts (HSA / FSA)We also offer :
Flexible time off and 11 paid holidaysFamily-building benefits, including Maternity, Adoption, and Parental LeaveTuition Reimbursement and certification support, reflecting our commitment to lifelong learningWellness and Mental Health counseling servicesConcierge and work / life support resourcesAdoption Assistance ReimbursementPerks and discount programsPlease note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.
We are an Equal Opportunity Employer, including disability / vets. This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.