Analyst Implementation - 1898 & Co., Tech Consulting (Newton / Wallingford)

Description

The Analyst Implementation is responsible for performing software implementation for clients throughout project lifecycle. This position will work closely with both clients and internal teams to perform adherence standards and develop documentation to support project goals and ultimately make each implementation a success. The Analyst Implementation will perform software implementation initiatives between internal teams, client teams, and leadership to ensure client requirements are met.

Responsibilities

• Perform services to include the setup of applications, initial conversion data verification, training on the applications, and go-live assistance.
• Support colleagues and managers to implement and proactively manage a superior technology solution for our clients.
• Develop clients\' business processes and configure applications based on business needs and accepted best practices.
• Provide support to clients by leading customers through the implementation process, communicating with those involved to ensure that implementation is completed and any issues are resolved so client can be successfully utilizing the product.
• Responsible for system set up, administration and maintenance.
• Document client satisfaction and successful go-live of technology solution.
• Compile and report solution gaps working closely with senior technical resources to provide impact to future features and functionality of our solutions.
• Perform quality check and analyze data conversions.
• Implement, train and make improvements to facilitate the best possible customer experience.
• Provide ongoing training to clients on an as needed basis both remotely and in-person.
• Develop user documentation when required.
• Provide training summaries specific to the client following the training to assist other staff in providing quality customer care.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

Compensation

$70,000.00-90,000.00 Yearly

The expected compensation range for this position is displayed in compliance with all local / state regulations. The expected compensation range for this position is based on a number of factors, including but not limited to : individual education, qualifications, prior work experience and work location. The total annual compensation package will consist of a base salary and eligibility to participate in our discretionary year-end incentive bonus program.

Benefits

Our extensive benefits package takes care of you so that you can focus on doing great work. From insurance and disability to time off and wellness programs, we provide the tools to meet your needs. As part of being 100% employee-owned, eligible employees participate in our Employee Stock Ownership Plan (ESOP) in addition to our 401(k) retirement program. For more information, please visit the Benefits & Wellness page.

This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled.

Job Information

Job : Information Technology

Primary Location : US-MA-Newton

Other Locations : US-CT-Wallingford

Schedule : Full-time

Travel : Yes, 10 % of the Time

About 1898 & Co. 1898 & Co. is a business, technology and security solutions consultancy where experience and foresight come together to unlock lasting advancements. We innovate today to fuel our clients' future growth, catalyzing insights that drive smarter decisions, improve performance and maximize value. As part of Burns & McDonnell, we draw on more than 120 years of deep and broad experience in complex industries as we envision and enable the future for our clients.

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