Senior Teller - Cashier's Office

Salary : $16.23 - $18.38 Hourly

Location : Dearborn, MI

Job Type : Full-Time

Job Number : 202200258

Division : Financial Services

Department : Cashier

Opening Date : 12 / 08 / 2023

Closing Date : Continuous

Job Description Summary

Henry Ford College presents an opportunity for a Senior Teller in the Cashier's Office in the Office of Student Accounts.

The Senior Teller is responsible for the basic function of completing teller window transactions directly related to internal and external customer service and updating student and non-student receivable accounts.

This individual must be discreet with sensitive information. They must be service-oriented and motivated to deliver high levels of customer service.

Core Competencies and Qualifications

• Education : Associate degree in business or related field or a combination of education and relevant experience may be considered.
• Experience :
• Minimum of one year of teller / banking experience.
• Minimum one year of customer service experience.
• Understanding and commitment to HFC Mission.
• Basic knowledge of Excel software.
• Problems Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Building Cooperative Teams - Encourages and builds mutual trust, respect and cooperation among team members; seizes opportunities and utilizes creative methods to build team cooperation and cohesion.
• Computer Skills - Uses computers, software applications, databases, and automated systems to accomplish work.

Additional Unique Competencies :

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Dependability and Reliability - Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations;
• diligently follows through on commitments and consistently meets deadlines. Demonstrates regular and punctual attendance;

rarely is late for meetings or appointments.

Self-Management - Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner;

works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

The ideal candidate will have a career that reflects :

• Experience in a student information system such as Ellucian / Datatel, Banner or PeopleSoft .
• An associate degree or higher.

Essential Duties and Responsibilities including but not limited to

• Process cash, check or credit card transactions for tuition, fines, loans, travel advances or other services.
• Disburse pre-approved monies for advances, loans, grants, scholarships, and imprest funds (petty cash).
• Collect payments and maintain related records.
• Monitor and balance cash drawers and prepare daily cash reports.
• Prepare and file cash receipt tickets.
• Place and remove student financial holds.
• Process cash deposits.
• Assist with preparation and review of refund vouchers.
• Maintain office files, logs and record keeping systems.
• Interpret student accounts and respond to inquiries.
• Process student account adjustments.
• Process nightly teller drawer reconciliation to CREN session.
• Prepare monthly petty cash reconciliation.
• Process daily non-student related (SR) log posting.
• Process EZPay account adjustments and payments.
• Perform other duties as assigned.

Additional Information

While we have attempted to capture the core functional responsibilities in the role, this position description is not meant to be all inclusive.

Therefore, performing additional job-related duties not listed above may be required as assigned. For applicants viewing this ad from an external site, please go to hfcc.edu / jobs to apply.

This position is not eligible for benefits.

How many years of teller / banking experience do you have?

• No Experience
• Less than 1 year
• 1+ years
• 2+ years
• 3+ Years
• 4+ Years
• 5+ Years
• 10+ years

How many years of customer service experience do you have?

• No experience
• Less than 1 year
• 1+ Years
• 2+ Years
• 3+ Years
• 4+ Years
• 5+ Years
• 10+ Years

Do you have an Associate degree in business or related field or a combination of education and relevant experience?

Required Question