Patient Services Associate I - Otolaryngology - Center City - Full Time Days

Patient Services Associate I

The Patient Services Associate (PSA) I enhances the patient / customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice / department. Primarily working at the front desk of an outpatient practice the PSA I verifies insurance, referrals and patient demographic information. The PSA I supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

Processes check in and / or check out, point of service activities and / or scheduling of patient appointments via EPIC.

Greets and interacts with patients / visitors in a professional manner, on phone or in person.

Maintains efficient flow of practice and escalates patient and / or provider concerns as appropriate.

Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.

Other duties as requested or assigned.

Education : HS Diploma or equivalent required.

Experience : Customer service and / or patient facing healthcare experience preferred.

Work Shift : Workday Day (United States of America)

Worker Sub Type : Regular

Primary Location Address : 100 S 9th Street, Philadelphia, Pennsylvania, United States of America

Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic / programmatic, clinical and applied research.

At Jefferson, we offer a comprehensive total rewards package designed to support the health and well-being of our colleagues and their families. It includes a wide range of benefits including competitive pay, health and retirement benefits, life and disability insurance, paid time off, educational benefits, financial and mental health resources and much more. Our diverse benefits offerings ensure you have the coverage and access to services you need to thrive both personally and professionally.