Environmental Customer Coordinator
Location : Corporate Office - Indianapolis, Indiana
About Us : At Arcwood Environmental, we are pioneers in industrial waste management, committed to creating a cleaner, safer world. Since our inception during the environmental movement of the 1970s, we've been at the forefront of solving complex environmental challenges. Headquartered in Indianapolis, Indiana with a team of 2,000+ employees across the United States, we provide innovative and compliant solutions to thousands of clients in diverse industries.
Why Arcwood?
- Impactful Work : Be part of a team that makes a real difference.
- Growth Opportunities : We believe in the power of continuous learning and growth.
- Safety First : Your health and safety are our top priorities.
- Collaborative Environment : Join a supportive and dynamic team.
Our Commitment : We are dedicated to fostering an inclusive and innovative workplace where every employee can thrive.
Our Vision : Our vision is to be the most trusted partner in the environmental services industry.
Our Ownership : Arcwood Environmental is backed by the EQT Infrastructure VI fund, enhancing our capabilities and expanding our reach.
Environmental Customer Coordinator
As an Environmental Customer Coordinator, you will be responsible for servicing customer accounts by managing customer inquiries regarding Arcwood services, including cost and proper documentation to ensure customer satisfaction.
Essential Functions & Requirements :
Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices.Utilizes understanding of waste generator requirements to provide insights to customers.Manages customer inquiries and questions regarding Arcwood services, associated costs and proper documentation requirements.Builds sustainable relationships and establishes trust with customers through routine communication.Reviews, revises and completes waste profile forms, including reviewing SDS' and selecting proper RCRA hazardous waste codes.Develops and utilizes basic chemical knowledge as it pertains to various waste types within the industry.Provides follow-up on pending and new approvals to perform scheduling as soon as possible.Reviews, prints, and sends new quotes to customers; requests and files signed copies.Submits samples with required documentation for testing and waste approval as needed.Conducts reviews of billing information for accuracy prior to finalization.Maintains accountability for inside sales to increase revenue in assigned territory.Secures disposal outlets for customer waste that will be managed directly to third-party sites.Conducts profit and cost analysis on new and current business.Receives waste orders from customers and completes appropriate shipping documentation.Manages non-conforming waste situations in a timely manner.Facilitates customer tours of Arcwood facilities as requested.Maintains thorough and updated customer records.Maintains the ability to travel to assigned territory annually, up to 10%.Education :
Bachelor's degree (required); degree in environmental science or other technical field (preferred)2+ years of relevant experience, including but not limited to environmental, manufacturing, industrial or customer service sectors (required)In lieu of a Bachelor's degree, an Associates degree plus 2 years of relevant experience (required)Internal Experience :
In addition to the requirements above, internal candidates must have 1+ years of successful experience within their current role.Competencies :
Excellent interpersonal skills to effectively communicate with internal and external customers.Strong communication skills via phone, with the ability to listen actively.Organizational and time management skills, with the ability to make strong decisions and execute patience under pressure.Self-directed with the ability to work on multiple projects with competing priorities and deadlines.Basic working knowledge of all Federal, State, and local laws and regulations pertaining to the Environmental Services industry and DOT / RCRA regulations.Strong working knowledge of computer programs and applications.Regular and predictable attendance to perform the functions and requirements of this role.Benefits, Compensation, & Workforce Diversity :
Arcwood offers competitive pay and bonus incentives. Benefits include choice of medical, dental, and vision plans, flexible spending or health savings accounts, employee and dependent life insurance, short and long-term disability, 401(k) savings plan with 7% company match, and tuition reimbursement. Equality Opportunity Employer - Veterans & Disabilities A post-offer drug screen will be required.