Overview
This range is provided by ACL Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$30.00 / hr - $36.00 / hr
As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.
Responsibilities
- Audio Visual Responsibilities of an On-Site Technician :
Microsoft Surface Hubs – configure surface hub settings (display, audio, network); reset or reconfigure the device when necessary.
Crestron – diagnose and resolve network connectivity issues for Crestron devices; troubleshoot audio, video, and display issues; ensure devices are connected and communicative.Microsoft Teams Rooms – diagnose and resolve connectivity issues; troubleshoot UI posture, touch panel responsiveness, and meeting controls; ensure proper display of meeting information and controls.Additional technologies to support – Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, monitors / kiosks).Technical Responsibilities of an On-Site Technician :Provide support to all customers within your coverage location(s) : on-site, at a client engagement, or off-site.
Troubleshoot and resolve PC, MAC, application, AV, and network connectivity issues.ServiceNow ticket management; prioritizing tickets and awareness of SLAs.Support Microsoft Windows and MAC operating systems; Microsoft applications (Outlook, Teams, OneDrive, Office365).Asset management : shipping, receiving, tracking, and managing hardware assets from acquisition through disposal.Printer support (installation, configuration, relocation, and troubleshooting).Event and Meeting Support (may occur on-site or off-site).Occasional travel may be required to support other EY locations, client engagement sites, or off-site events.Provide remote hands support guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices).Occasional after-hour support may be required.Interpersonal skills :Excellent communication skills
Great team mentalitySelf-motivated, organized, detail oriented, ability to multi-taskDesire to learn and build a career as unique as you areQualifications
Experience Requirements : 2+ years of on-site technical support experience, or degree in related discipline.About the employer
EY exists to build a better working world, helping to create long-term value for clients, people, and society. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity / expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
Recognition and headlines
Fortune Best Workplaces for Women; Fortune 100 Best Companies to Work For (US) list; America's Greatest Workplaces for Diversity 2023 by Newsweek.
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