Sr. Director, Global Commercial Operations - Pharmacy Automation

Sr. Director, Global Commercial Operations

Reporting to the VP / GM Worldwide Commercial Leader, the Sr. Director, Global Commercial Operations will lead the global commercial operations function across our Pharmacy Automation portfolio. This role is critical in enabling commercial excellence, driving operational efficiency, and supporting scalable growth across regions. As a strategic partner to Sales, Marketing, and Finance, this leader will oversee global sales operations, forecasting, analytics, CRM optimization, pricing governance, and commercial process improvement. The ideal candidate is a data-driven, systems-oriented leader with deep experience in building high-performing commercial operations teams in complex, matrixed environments. This role will play a pivotal part in transforming our commercial infrastructure to support a blended portfolio of capital equipment, software, and services enabling recurring revenue growth and customer-centric execution.

Scope : The Sr. Director will lead a global team responsible for commercial operations across all customer segments and geographies. This includes :

• Commercial analytics and reporting
• CRM strategy and optimization
• Pricing governance and deal desk operations
• Demand planning and forecasting
• Territory and quota design
• Commercial process standardization and automation
• Contracting and quoting

This leader will be instrumental in aligning commercial strategy with execution, ensuring our global teams are equipped with the tools, insights, and processes needed to win in the market.

Key KPIs :

Key Responsibilities :

Commercial Strategy & Execution

Sales Operations & Enablement

Pricing & Deal Support

Analytics & Insights

Team Leadership & Development

Qualifications :

Key Competencies :

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization's investment in BD University, you will continually level up your tech skills and expertise. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other legally-protected characteristics.

Primary Work Location : USA NC - Durham - Roche Drive

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity / Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.