Talent.com
Sr. Onboarding Manager
Sr. Onboarding ManagerAllworth Financial • Sacramento, CA, US
Sr. Onboarding Manager

Sr. Onboarding Manager

Allworth Financial • Sacramento, CA, US
30+ days ago
Job type
  • Full-time
Job description

Sr. Onboarding Manager

Allworth Financial is an independent investment financial advisory firm that specializes in retirement planning, investment advising, and 401(k) management with a direct approach to financial planning. Allworth Financial delivers long- and short-term investment planning solutions and advice to help clients achieve their goals and plan strategically for retirement.

Allworth Financial is a high growth, private equity backed, multi-branch Registered Investment Advisor. Founded in Sacramento, California, in 1993 Allworth is primarily a fee-based, employee-centric fiduciary advisory firm, that prides itself on emphasizing client well-being and education. The business is a multi-billion dollar firm and is on track for continued growth through both acquisitions and strong organic growth. Allworth is considered a great place to work and was once again given the prestigious "Circle of Excellence" award by the National Business Research Institute for employee and client satisfaction in 2021, placing it among the best-loved brands in America. Allworth Financial was also recognized as a Barron's Top 40 RIA in 2022.

This is a Full-Time, Exempt Hybrid role based out of our offices in Folsom, CA, Sacramento, CA, Walnut Creek, CA, or one of our other Bay Area offices. Base salary range is $100K- $115K plus quarterly bonus.

The Sr. Onboarding Manager partners closely with the Custodial Referral Programs (CRP) Team to provide a superior onboarding experience to the clients referred to Allworth for financial guidance and advice solutions by our custodial partners. As Team Lead, they provide active management, workflow direction, and ongoing mentorship to the broader Onboarding Team. Moreover, the Sr. Onboarding Specialist, Team Lead is responsible for all aspects of CRP client onboardings, including processes and procedures, timely execution, and, of course, top-notch relationship management. The role is critical to the seamless onboarding experience and expert service delivery Allworth Clients expect and deserve.

The Sr. Onboarding Specialist, Team Lead works actively as part of a cross-functional, centralized support team to :

  • Oversee and provide a seamless onboarding experience for all new referral program clients, including the preparation and delivery of new account documents;
  • Coordinate with all internal and external parties to ensure timely completion of documents and funding of financial accounts;
  • Provide direct management of and workflow direction to the broader Onboarding Team and help train and mentor incoming Specialists; and
  • Maintain superior knowledge of program-specific rules, systems, policies and procedures and serve as a knowledge base to the sales field and clients regarding nuances.

Duties and Responsibilities :

  • New referral client onboarding (25%) :
  • Provide superior customer service and ongoing support to seamlessly onboard new referral clients to Allworth;
  • Prepare onboarding paperwork packets, including new account documents, for incoming clients;
  • Ensure expedient delivery and timely completion of new account documents;
  • Coordinate the opening and funding of investment accounts, which may consist of individual, organization retirement, and / or trust accounts;
  • Enter all pertinent new client account information and onboarding notes in CRM;
  • Adhere to best-in-class response and turnaround times throughout the new client onboarding process.
  • External & internal relationship management (20%)
  • Deliver an exceptional onboarding experience to all incoming referral clients;
  • Actively build personal relationships with clients, advisors, sales reps, referral partners, and all external parties involved in the onboarding process;
  • Partner with sales representatives and advisor teams to achieve best-in-class service execution;
  • Remove any roadblocks for clients and focus on ease of doing business;
  • Customize exceptional service to each incoming client and demonstrate ownership, with timely completion, of their requests.
  • Onboarding Team oversight (40%)
  • Direct management of the Onboarding Team;
  • Set the bar with high quality and accuracy of work;
  • Understand and train to department and program workflows, service-level agreements (SLAs), and policies and procedures;
  • Mentor incoming Specialists for skill development and career growth;
  • Identify internal process and system improvements and partner with leadership to implement changes.
  • Sales team support (15%)
  • Maintain superior knowledge of program-specific rules and systems and serve as a knowledge base to the sales field and clients regarding nuances;
  • Help to build out the necessary processes and system requirements to facilitate a seamless central client services experience for referral program clients;
  • Support implementing enhancements and changes to CRM, and other internal systems, as necessary.
  • Experience and Qualifications :

  • 4-year degree in finance, business or related;
  • 7+ years of client service support or related industry experience;
  • Previous management experience a plus;
  • Working knowledge of Salesforce or a similar CRM;
  • Superior organizational skills and attention to detail;
  • Excellent verbal and written communication skills;
  • Independently motivated with the ability to work across multiple teams;
  • Well-suited for a fast-paced environment with shifting priorities and goals;
  • Strong ethics and integrity with a commitment to maintaining confidentiality;
  • Emotionally intelligent and a natural relationship builder;
  • Must be in good compliance standing with all rules, regulations and policies.
  • OSHA Requirement : This position requires the ability to stand or sit for long periods of time, lift at least 15 pounds, file documents in high or low cabinets, to use the telephone and to use the computer systems.

    Benefits :

    We value our associates' time and effort. Our commitment to your success is enhanced by our competitive base pay and an extensive benefits package, including :

  • Medical : Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates;
  • Dental insurance with MetLife;
  • Vision insurance with VSP;
  • Optional supplemental benefits;
  • Healthcare savings accounts with company contribution;
  • Flexible spending accounts;
  • Flexible working arrangements;
  • Generous 401K contributions;
  • Exempt associates qualify for our flexible paid time off policy.
  • Non-Exempt associates will receive 15 days of paid time off annually during the first three years of employment;
  • 11 Paid Holidays;
  • Option to participate in our Equity Purchase Program;
  • Future growth opportunities within the company.
  • In addition, we work to maintain the best possible environment for our associates, where people can learn and grow with the firm. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

    Benefits are available to full-time associates who work more than 30 hours a week.

    Create a job alert for this search

    Onboarding Manager • Sacramento, CA, US

    Related jobs
    Customer Service / Benefits Advisor (Work from home)

    Customer Service / Benefits Advisor (Work from home)

    Professional Career Solutions • Lincoln, California
    Remote
    Full-time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show more
    Last updated: 30+ days ago • Promoted
    Patient Coordinator (Laguna Creek Optometry)

    Patient Coordinator (Laguna Creek Optometry)

    VSP Vision • Elk Grove, CA, United States
    Full-time
    Compensation range for the role is listed above.Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law.A...Show more
    Last updated: 30+ days ago • Promoted
    Director Applications Development - Care Delivery, Rev Cycle and PX Applications

    Director Applications Development - Care Delivery, Rev Cycle and PX Applications

    Delta Dental of California • Rancho Cordova, CA, United States
    Full-time
    This position is offered in a hybrid work model and requires candidates to be located in one of the following areas : Alpharetta, GA. Oakland, San Francisco, or Rancho Cordova, CA; or Camp Hill, PA....Show more
    Last updated: 19 days ago • Promoted
    Sales Associate

    Sales Associate

    Comparion Insurance Agency • Elk Grove, California, United States
    Full-time
    Schedule : Full-Time Salary Range : USD $60000.Job Category : Sales - Comparion The typical starting salary range for this role is determined by a number of factors including skills, experience, educa...Show more
    Last updated: 5 days ago • Promoted
    Business Insurance Advisor (SACRAMENTO)

    Business Insurance Advisor (SACRAMENTO)

    USAA • Florin, CA, US
    Full-time
    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the 1 choice for the...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    Travel Occupational Therapist (OT) - $1,989 to $2,206 per week in Elk Grove, CA

    Travel Occupational Therapist (OT) - $1,989 to $2,206 per week in Elk Grove, CA

    LRS Healthcare • Elk Grove, CA, US
    Full-time
    Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24 / 7 support, and a responsive, traveler-first culture. What are you waiting for? Apply today!.Valid license...Show more
    Last updated: 25 days ago • Promoted
    Travel Occupational Therapist (OT) - $2,230 per week in Elk Grove, CA

    Travel Occupational Therapist (OT) - $2,230 per week in Elk Grove, CA

    Core Medical Group • Elk Grove, CA, US
    Full-time
    Client in CA seeking Occupational Therapist.We are looking for a healthcare professional who is ready to provide exceptional patient care in this contract / travel role. Contract / travel assignments ar...Show more
    Last updated: 8 days ago • Promoted
    Travel Occupational Therapist - $2,332 per week

    Travel Occupational Therapist - $2,332 per week

    Ardor Health Solutions • Elk Grove, CA, United States
    Full-time
    Ardor Health Solutions is seeking a travel Occupational Therapist for a travel job in Elk Grove, California.Job Description & Requirements. Ardor Health Solutions is looking for a Occupational Thera...Show more
    Last updated: 30+ days ago • Promoted
    Director of Rehabilitation-OTA

    Director of Rehabilitation-OTA

    Genesis Healthcare Services • Elk Grove, CA, United States
    Full-time +1
    At Powerback, we're on a mission to improve lives.As the leader in physical, occupational, speech, and respiratory therapies, we help older adults stay active and thrive while providing essential t...Show more
    Last updated: 9 days ago • Promoted
    Onboarding Specialist

    Onboarding Specialist

    VirtualVocations • Sacramento, California, United States
    Full-time
    A company is looking for an Onboarding Specialist to facilitate the onboarding process for new clients.Key Responsibilities Own the full onboarding process for new customers from kickoff to go-li...Show more
    Last updated: 30+ days ago • Promoted
    Travel Occupational Therapist (OT) in Elk Grove, CA

    Travel Occupational Therapist (OT) in Elk Grove, CA

    AlliedTravelCareers • Elk Grove, CA, United States
    Full-time
    AlliedTravelCareers is working with TNAA | TotalMed to find a qualified Occupational Therapist (OT) in Elk Grove, California, 95624!. Travel Nurse Across America is seeking a qualified Occupational ...Show more
    Last updated: 1 day ago • Promoted
    Travel Occupational Therapist (OT) - $1,989 to $2,206 per week in Elk Grove, CA

    Travel Occupational Therapist (OT) - $1,989 to $2,206 per week in Elk Grove, CA

    AlliedTravelNetwork • Elk Grove, CA, US
    Full-time
    AlliedTravelNetwork is working with LRS Healthcare to find a qualified Occupational Therapist (OT) in Elk Grove, California, 95624!. Ready to start your next travel adventure? LRS Healthcare offers ...Show more
    Last updated: 25 days ago • Promoted
    Travel Physical Therapist (PT) - $2,550 per week in Elk Grove, CA

    Travel Physical Therapist (PT) - $2,550 per week in Elk Grove, CA

    Medical Solutions • Elk Grove, CA, US
    Full-time
    A facility in Elk Grove, CA is seeking its next amazing PT (Physical Therapist).Read on if this sounds like your perfect fit!. Nurses and allied healthcare professionals are in high demand nationwid...Show more
    Last updated: 26 days ago • Promoted
    Restaurant Delivery - Sign Up and Start Earning

    Restaurant Delivery - Sign Up and Start Earning

    DoorDash • Laguna, US
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 7 days ago • Promoted
    Travel Occupational Therapist - $2,446 per week

    Travel Occupational Therapist - $2,446 per week

    Coast Medical Service • Elk Grove, CA, United States
    Full-time
    Coast Medical Service is seeking a travel Occupational Therapist for a travel job in Elk Grove, California.Job Description & Requirements. Coast Medical Service is a nationwide travel nursing & alli...Show more
    Last updated: 30+ days ago • Promoted
    Director of Rehabilitation-PT / OT / SLP

    Director of Rehabilitation-PT / OT / SLP

    PowerBack Rehabilitation • Elk Grove, CA, United States
    Full-time +1
    At Powerback, we're on a mission to improve lives.As the leader in physical, occupational, speech, and respiratory therapies, we help older adults stay active and thrive while providing essential t...Show more
    Last updated: 9 days ago • Promoted
    Portfolio Manager - San Diego, Irvine or Sacramento California

    Portfolio Manager - San Diego, Irvine or Sacramento California

    BankTalent HQ • Sacramento, CA, United States
    Full-time
    Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools, training, and opportunities to build the best possible relationships with our c...Show more
    Last updated: 8 days ago • Promoted
    OT

    OT

    Powerback - Contract - 9461 Batey Ave • Elk Grove, CA, United States
    Full-time
    Powerback - Contract - 9461 Batey Ave.Stay updated with job opportunities from Talent4Health that match your skills! You can reply "STOP" anytime to unsubscribe or send e-mail at nexusqueries@talen...Show more
    Last updated: 6 days ago • Promoted