Patient Rep II
- Full-time
Job Responsibilities
Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.
Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
Safety - Ensures patient safety by identifying the correct patient. Identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.
HIPAA / Confidentiality - Maintains confidentiality, protects and safeguards patient / family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.
Minimum Qualifications
High school diploma or equivalent. 2+ years of work experience in a related job discipline.
Preferred Qualifications
Experience using Epic or similar EMR system. Experience with scheduling patient in a healthcare setting.
Job Information
Primary Location : Remote Schedule : Full time Shift : Day (United States of America) Department : Scheduling Ctr Client Mgmt Employee Status : Regular FTE 1 Weekly Hours : 40
Pay Range
Expected Starting Pay Range Annualized pay may vary based on FTE status $18.16 - $22.25
Benefits
Market Leading Benefits Including : Medical coverage starting day one of employment. Competitive retirement plans Tuition reimbursement for continuing education Expansive employee discount programs through our many community partners Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic / Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group Physical and mental health wellness programs Relocation assistance available for qualified positions Benefits may vary based on FTE Status and Position Type
About Us
At Cincinnati Children's, we come to work with one goal : to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is : Recognized by U.S. News & World Report as atop 1
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