Job Description
Job Description
Are you looking to work alongside leaders in the mortgage industry who will help you grow your career? We’re looking for a full-time loan partner that will help our applicants get mortgage-ready and support them throughout the loan process. Job seekers should be organized, detail-oriented professionals driven to succeed in their role. If you’re interested in joining a team that empowers employees, clients, and partners to help them reach their goals, apply today!
Compensation : $20 - $30 hourly
Responsibilities :
- Answer questions about transactions for clients and company employees to help ensure a high level of customer satisfaction
- Provide administrative support such as screening and making calls, booking appointments, etc.
- Coordinate and prepare documentation necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork
- Review all loan package documentation for discrepancies, omissions, and income calculation then report any discrepancies to the loan originator
- Be the primary liaison between the mortgage loan officer and our clients and schedule meetings to discuss outstanding items
As a Loan Partner, you’ll play a vital role in guiding clients through the journey of homeownership. You’ll be the first-class co-pilot for borrowers and agents, ensuring smooth communication, accurate documentation, and an unforgettable client experience.
Key Responsibilities
Client Communication & Support
Maintain communication with clients from application through closing.Provide weekly check-ins, market updates, and follow-ups during home shopping.Prepare updates for clients and agents.Under Contract
Make congratulatory calls—bring excitement, answer questions, and set expectations for the closing process.Partner with LP2 / Closing Specialist to ensure a smooth closing process, handling care calls, rate / structure questions, and any tasks needed to keep the loan moving forward.Post-Closing
Conduct check-in calls with new homeowners.Request client reviews and maintain communication.Build lender-for-life relationships through ongoing service and support.Process Flows
Assist with process improvements and the creation of new systems that make our team even more efficient.Collaborate with teammates to refine and document workflows.Qualifications :
High school diploma or equivalent required. College degree in finance or banking preferredAbility to effectively work in a strong team-oriented environment and provide outstanding communication and customer service to clientsComputer proficiency required including MS Office; some CRM, MLS, DU, and proprietary mortgage software preferredHaving an NMLS license is not required, but is preferredWhat We’re Looking For
Hungry, humble, and smart team player.High attention to detail with strong organizational skills.Excellent written and verbal communication.Comfortable with technology and eager to learn new systems (we’ll train you!).Passionate about helping others and creating an amazing client experience.Mortgage experience is helpful but not required—we’ll teach you everything you need to know.About Company
At Altitude Home Mortgage, we’re redefining first-class home financing. With access to more loan programs than any other provider in our area, we pride ourselves on delivering a premium, personalized experience for every client. Our aviation-inspired brand reflects our commitment to helping families reach new heights, creating clients for life, not just closing transactions. We combine expert guidance, proactive communication, and a fun, supportive culture to ensure smooth landings for both homebuyers and our team members.