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Head of Operations - Bakery Operations / Retail

Head of Operations - Bakery Operations / Retail

Leap BrandsAtlanta, GA, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Company Overview :

  • We are a private equity-backed restaurant company specializing in baked goods, with a unique focus on creating memorable dining experiences and fostering strong community connections.
  • Alongside our in-restaurant offerings, we emphasize event-based sales and community-driven initiatives to expand our reach and drive growth.
  • As we continue to scale, we are seeking a results-driven Head of Operations to lead and optimize our operational strategies across all facets of the business.

Position Summary :

  • The Head of Operations will oversee all aspects of daily operations, ensuring the seamless delivery of high-quality products and experiences while driving efficiency and profitability.
  • Reporting directly to the CEO, this leader will develop and execute strategies to scale operations, grow event and community sales, and build a strong operational foundation to support long-term growth.

    • Key Responsibilities :

  • Operational Leadership : Lead and oversee all restaurant operations, including production, service, inventory, and logistics.
  • Develop and implement operational standards and processes to ensure consistency, quality, and efficiency across all locations.
  • Manage day-to-day operations while identifying opportunities for improvement and innovation.

    • Events & Community Sales :

  • Develop and execute strategies to grow revenue from events, catering, and community partnerships.
  • Collaborate with marketing and sales teams to build strong relationships with local organizations, schools, and businesses to drive event bookings.
  • Oversee the logistics and execution of events to ensure customer satisfaction and operational excellence.

    • Team Leadership & Development :

  • Build, mentor, and lead a high-performing operations team, fostering a culture of accountability, collaboration, and continuous improvement.
  • Implement training programs to ensure staff alignment with company values, standards, and goals.
  • Empower restaurant managers and teams to excel in their roles while driving consistent execution across locations.

    • Financial Performance :

  • Oversee budgeting, forecasting, and P&L management for all operational functions.
  • Drive cost efficiency through labor optimization, inventory management, and vendor negotiations.
  • Monitor and analyze KPIs to ensure alignment with company growth and profitability objectives.

    • Product & Experience Quality :

  • Ensure the consistent delivery of high-quality baked goods and exceptional guest experiences.
  • Partner with culinary and creative teams to maintain the integrity of the brand and innovate product offerings.
  • Monitor customer feedback and industry trends to refine operational and service standards.

    • Scaling & Growth :

  • Develop and execute strategies to scale operations, including expanding the company’s event sales infrastructure and optimizing workflows.
  • Collaborate with the executive team to identify and prioritize new growth opportunities.
  • Build scalable systems and processes to support multi-unit expansion.

    • Qualifications :

  • Experience : 8+ years of operational leadership experience in the restaurant or hospitality industry, with a strong background in baked goods or specialty food concepts.
  • Experience with event-driven sales or community-based initiatives is highly desirable.

    • Operational Expertise :

  • Proven ability to manage and scale operations, with a deep understanding of restaurant logistics, inventory, and labor management.

    • Leadership :

  • Demonstrated success in building and leading teams, with a focus on employee development and engagement.

    • Sales & Events Knowledge :

  • Experience driving revenue through event sales, catering, or community partnerships.

    • Financial Acumen :

  • Strong understanding of P&L management, cost controls, and operational KPIs.

    • Customer Focus :

  • Passion for delivering exceptional guest experiences and creating strong community connections.
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    Head Of • Atlanta, GA, US