North Carolina Tech Support Specialist

A company is looking for an Internet Tech Support Specialist.

Key Responsibilities

Answer inbound calls from customers regarding trouble repair for broadband services

Utilize multiple systems for trouble isolation and service repair

Create / update trouble tickets and provide excellent customer service

Required Qualifications

High School diploma or equivalent

2+ years of experience, with 1-2 years directly related to the job

General knowledge of telecommunication products and services

Technical aptitude for troubleshooting customer issues

Ability to work in a high-intensity environment, both independently and as part of a team