Must be competent administrator working in a busy Parking Shop. Responsibilities to include :
- To process parking fines through all stages of the TMA 2004 progression tree efficiently, effectively and within contractual time-scales
- To assist in processing responses to first stage challenges received from the public in relation to Notices issued
- To prepare and despatch all VQ4 enquiries and investigate unsuccessful requests
- To issue parking permits for Durham City and Durham County residents
- To maintain filing systems within the contract
- To maintain adequate levels of all controlled and uncontrolled stationery
- To process all suspensions and permit applications in accordance to the procedures set
- To provide management information / reports as and when necessary for the Assistant Client Account Manager / Administration Supervisor
- To assist in reviewing and developing quality assurance systems and procedures in the service area
- To ensure quality manuals and records are maintained
- To undertake the duties of the post in accordance with the Quality Assurance systems and procedures within the service
- To assist with ANPR congestion charge system and the processing of parking fines through the RUC Scheme
- To assist with the processing of parking fines for the Bus Lanes Contraventions through 3Sixty system
Monday - Friday 8.00am - 6pm
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