collection specialist

Job Description

Job Description

Job Summary :

The Collector will identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records.

Duties / Responsibilities :

• Mediate the resolution of delinquent accounts Via Phone, Email and SMS text messages.
• Works account steps to ensure all efforts are exhausted prior to closing to the client.
• Initiates collection actions by notifying account holders and cosigners of delinquent status.
• Creates payment plans to resolve a customer’s account.
• Identifies accounts requiring additional personal contact for Skip efforts.
• Tracks bad payments of settlements.
• Reviews Correspondence, Media, and Skip tools for ways to resolve accounts.
• Performs other related duties as required.

Required Skills / Abilities :

Education and Experience :

Physical Requirements :

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