General Manager Position At Cantoni
Cantoni is seeking an accomplished, performance-driven General Manager to lead one of its flagship luxury design showrooms. This individual will have full profit and loss ownership, overseeing every dimension of showroom successsales, talent, operations, and client experience.
The ideal candidate is a strategic, entrepreneurial leader with deep experience in premium or luxury retail environments. They must bring a refined eye for design, a disciplined commercial mindset, and a leadership style that commands excellence through clarity, accountability, and inspiration.
At Cantoni, the showroom is more than a place to shopit is an immersive brand experience. As General Manager, you will be responsible for transforming that experience into sustainable, measurable business performance.
Key Responsibilities
- Drive top-line revenue growth while protecting gross margin and managing SG&A with precision
- Lead weekly business reviews, monthly financial performance meetings, and rolling 90-day plans
- Maintain full accountability for all financial and operational KPIs
Sales Strategy & Execution
Champion a high-performance sales culture focused on pipeline development, lead conversion, and revenue growthUse data to coach performance, identify opportunity gaps, and ensure individual accountability across the teamEnsure team proficiency in CRM tools, design visualization platforms, and selling systemsClient Experience Leadership
Establish and maintain the highest standards of white-glove client service across all touchpointsfrom first interaction through installation and aftercareResolve escalations swiftly and professionally, reinforcing client trust and brand loyaltyCreate a post-sale strategy that builds client lifetime value through repeat business and referralsTalent Recruitment & Development
Attract, onboard, and retain best-in-class design and showroom talentBuild and coach a team of $1M$3M+ individual producersLead structured one-on-ones, talent reviews, and growth plans aligned with clear performance expectationsOperational Excellence
Maintain floor readiness and showroom presentation to Cantoni's highest visual standardsEnsure process accuracy across ticketing, inventory, delivery coordination, and logisticsPartner with centralized operations teams while taking full ownership of local executionMarket Engagement & Business Development
Build deep relationships with architects, developers, designers, and luxury realtors to proactively identify project opportunitiesBe a visible leader within the local design and real estate communityMonitor new construction, renovation activity, and market movements to secure first-access client engagementsRequirements
Candidate Profile
Required Experience and Capabilities
Minimum of 5 years of senior leadership experience in a premium or luxury retail, showroom, or design businessProven success managing P&L, building high-performing sales teams, and delivering consistent financial resultsExperience in high-touch customer service environments with complex sales cyclesStrong business acumen, analytical capability, and the ability to translate vision into executionExceptional communication and interpersonal skills across clients, team members, and cross-functional partnersDigital fluency, including CRM platforms and showroom sales technologyPersonal Attributes
Highly accountable and goal-oriented, with a strong sense of ownership and urgencySophisticated, service-minded, and confident in high-end client-facing environmentsDisciplined operator who also values design excellence and creative presentationTeam leader who inspires trust, demands performance, and leads by exampleActively engaged in professional communities and understands the power of local influence and relationship buildingOur Commitment
As a leader within Cantoni, you will be supported by a brand with 40+ years of industry leadership, an unmatched product assortment, and an enterprise team committed to operational support and strategic alignment. This role blends the autonomy of entrepreneurial leadership with the backing of a best-in-class organization.
If you're a high-performing executive leader who sees luxury as both an art and a businessand you're ready to lead from the frontwe invite you to start the conversation.