Quality Engineering Manager

Job Description

NR Consulting is currently seeking a highly motivated Quality Engineering Manager for an opportunity in Rock Hill, SC – Onsite !

Position Title : Quality Engineering Manager

Location : Rock Hill, SC – Onsite

Anticipated Start Date : 11 / 10 / 2025.

Please note this is the target date and is subject to change. NR consulting will send official notice ahead of a confirmed start date.

Job Type : Fulltime Permanent Role / Direct Hire

Salary Range : $90k - $125k / annum plus benefits

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description :

We are seeking a dynamic Quality Program Manager to lead our Customer Quality initiatives and ensure world-class product performance, customer satisfaction, and reliability. This role will establish and maintain a robust corporate quality framework to drive continuous improvement, reduce RMAs, and elevate the overall customer experience across all sites.

You will collaborate closely with Sales, Engineering, Product, and Operations teams to enhance process capability, implement best practices, and align customer quality objectives with our company’s vision for excellence and sustainability.

Key Responsibilities :

• Develop and deploy the Customer Experience & Quality (SCE&Q) strategy, including short-, mid-, and long-term goals.
• Standardize Customer Quality metrics, RCA processes, and RMA management across all sites.
• Lead the Customer Audit and Inspection Process (IPM, PSI, CLM) and ensure effective corrective actions.
• Collaborate cross-functionally to reduce customer risk scores and response times for RMAs.
• Benchmark best-in-class quality and service metrics within and beyond the industry.
• Implement VOC (Voice of Customer) programs to drive customer satisfaction and delight.
• Partner with Sales and Engineering to strengthen relationships with key customers and anticipate emerging needs.
• Coach and develop site quality teams to enhance analytical, problem-solving, and customer engagement skills.
• Utilize data-driven tools (Minitab, PowerBI, Business Central) to monitor COPQ, track performance, and support decision-making.
• Lead the PK, A3, and Apollo processes for root cause analysis and continuous improvement initiatives.
• Participate in Quality Summits, Benchmarking, and Continuous Improvement events to share learnings and best practices.

Qualifications :

About NR Consulting

Founded in 2005, NR Consulting is a leading global provider of workforce solutions, technology services, and recruitment strategy , trusted by Fortune 500 and mid-sized organizations across North America, Europe, and Asia. Headquartered in Boulder, Colorado , with a Global Delivery Center in India , NR Consulting partners with clients to drive innovation, accelerate business outcomes, and deliver scalable talent solutions across industries such as engineering, information technology, energy, life sciences, and manufacturing .

With a strong belief in the power of people and performance , NR Consulting has built a reputation for excellence in direct hire, contract staffing, and project-based consulting . Our commitment to integrity, diversity, and client success has enabled us to consistently deliver top-tier professionals who help businesses achieve their strategic and operational goals.

Guided by our core values — People First, Accountability, Excellence, and Partnership — we take pride in fostering long-term relationships with clients and candidates alike. Our multicultural teams work collaboratively across geographies to provide agile, high-quality, and results-driven solutions that make a measurable difference.

NR Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.