Desktop Support Technician

Description

If you are an amazing individual, then we have a role for you!

Summary

The Desktop Support Technician's role is an on-site position. This role is to provide required on-site support to both corporate office and credit union branch end users. Additionally, provide remote support to the end users of OTS, the credit union partners and CUSO partners. This individual also participates in the implementation and enforcement of policies and procedures to ensure system operations are consistent with company goals and standards.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Deploy and maintain end user computer systems
• Deploy and maintain end user desk and softphones
• Deploy and maintain input / output devices, including printers and scanners
• Deploy and maintain end user mobile devices, including mobile phones, tablets, etc.
• Proactively, mitigate, identify, troubleshoot, escalate and assist to resolve end user hardware and software problems on systems, input / output devices, and workstations. Escalate incidents as necessary
• Practice enterprise asset management, including maintenance of end user desktop / laptops and peripheral component inventory, related documentation and technical specification information
• Keep Management informed of all business escalations, issues and concerns
• Assist technical support group team members with technical issues and projects.
• Supports and participates in Security Incident Response and Disaster Recovery activities
• Provide technical interaction with company Service Desk and other internal groups as needed
• Mentor, train and knowledge share with fellow members of the team
• Adhere to OTS Standards of Performance, to include established processes, policies and procedures
• Have the ability to work an on-call rotation and work nights / weekends with advance notice
• Have regular and punctual attendance is a requirement
• Complete other duties as assigned

Qualifications and Requirements

Supervisory Responsibilities

Personal Attributes

Standards of Performance

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation and Benefits