Renewals Manager

The Renewals team plays a crucial role in Asana's success by collaborating with both customers and internal teams. As a Renewals team member, your main responsibility is to oversee client renewals, renew existing licenses, discover growth opportunities, and ensure high customer satisfaction to minimize churn. This role involves understanding customer needs, building strong relationships, and staying current on Asanas pricing and packaging.

This role can be located in San Francisco, Chicago, New York City or remote. For Asanas located in San Francisco, Chicago, or New York City the standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you'll achieve :

• Secure renewal contracts in advance of expiration to protect revenue.
• Engage decision makers to identify customer requirements, budget, key stakeholders, approval processes, and uncover roadblocks.
• Maintain and report an accurate rolling 150-day forecast. Analyze renewal data to identify trends.
• Manage the quote-to-close processes for all renewals within an assigned territory. Create and negotiate strategic pricing and packaging proposals.
• Effectively defend against competitive pressures and articulate Asanas value.
• Identify risk early and navigate complex customer requests by effectively partnering with cross-functional groups such as Deal Desk, Sales Operations, Legal, Finance, Customer Success, and Sales Management to ensure customers realize value out of their investment in Asana.
• Contribute to the design and implementation of efficient renewal processes, identifying and resolving inefficiencies.

About you :

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What well offer :

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $92,400 - $130,900. The actual base salary will vary based on various factors, including market, location and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include :

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster.