Operations Manager- George Bush International Airport (IAH1)

Operations Manager- George Bush International Airport (IAH1)

The Operations Manager reports to General Manager and oversees the cargo account to ensure that the operation is meeting and exceeding the customer's expectations. This includes primary responsibility for the following :

• Manage the cargo stations contract including Quality Assurance
• Plan, schedule, and mentor staff members to provide customer service
• Assure no delays in the operation and when unavoidable providing clear explanation to cargo customer
• Provide mentoring and consistent standards for all employees including corrective action when needed
• Be present and lead during weather events and emergencies
• Plan, organize, lead and meet established standards and goals as required
• Be on call 24 / 7 for emergencies with a minimum of 5 days directly onsite per week
• Be able to meet with cargo customer to communicate to the management team regularly and to direct staff when not present
• Demonstrate regular, predictable attendance at the job location
• Exceed PrimeFlight customer service and safety standards
• Carry out other duties as assigned

Competency :

To perform the job successfully, an individual should demonstrate the following competencies : Problem Solving, Customer Service, Interpersonal, and Oral Communication.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Qualifications :

Education / Experience :

Bachelor's degree. Associate's degree or high school diploma or equivalent may be substituted with two or more years relevant experience in the aviation industry.

Language Ability :

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively in English.

Reasoning Ability :

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Computer Skills :

Proficiency is required in Microsoft Excel and Word, sufficient to write letters, organize schedules, and perform other tasks related to operations.

Compensation :

The pay rate listed on this post, is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

Supervisory Responsibilities :

This job requires the supervision of all personnel for a major airline account.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate but may become high at various times. Employees must be willing to wear / utilize company-supplied personal protective equipment (hearing protection) to mitigate their noise exposure.

Some work is in an outside environment, with exposure to hot and cold temperatures and inclement weather.

Physical Demands :

PrimeFlight Aviation Services is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state / province, and local laws.