Police Dispatcher

Police Dispatcher

Annual Base Salary Range : $109,298.05 - $132,852.46. Laterals are eligible for top step with incentives up to $154,379. Negotiated salary increases July 1, 2025 and July 1, 2026!

Exciting opportunity! The Police Communications Center is a fast-paced environment serving first responders and the community during emergency and non-emergency events. Police Dispatchers interact daily with the public and law enforcement personnel through phone calls, 9-1-1 events, in person and over the police radio system. We are looking for highly skilled professionals who can multi-task and react calmly during emergency situations, while making quick decisions and determining the nature and severity of service calls. If you are looking to make a difference in the City of Los Altos while working in the Communications Center, this position is for you.

Under general supervision, the Police Dispatcher, as a member of the Police Department, transmits and receives information over the police and public works radio system; dispatches routine and emergency calls for service; types, records, and files information; handles emergency and non-emergency telephone calls utilizing complex technical aids, such as computer aided dispatch system (CAD) and various law enforcement telecommunication systems, and performs related work as assigned.

Ideal candidate is highly professional, patient, respectful, and ethical; possesses excellent problem-solving skills; ability to multi-task in stressful situations. Communicates effectively and proactively both verbally and in writing. An ideal candidate will have experience with public safety call taking, radio dispatching and utilizing clerical / office equipment.

Recruitment process this recruitment is open until filled with the next review of applications on June 5th, 2025. This applicant pool may be used to fill other vacant positions on an as-needed basis. Once your application is reviewed you will be asked to complete a personal history statement as the next step in the process. Please review and sign the release of information authorization found here and attach the signed copy to your application.

Examples of duties :

• Receives emergency and non-emergency telephone calls from the public for police, fire, or other emergency services; determines the nature of the call and the resources necessary to respond.
• Monitors police radio communications; maintains contact with police units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide police activities affecting the City and assist other county agencies with mutual aid.
• Prioritizes requests for police and other public safety services; determines availability and location of patrol units; transmits information and dispatches police personnel and equipment in response to calls; routes calls for fire and emergency medical assistance to the Santa Clara County Fire Department.
• Assists police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data.
• Communicates with callers to determine the nature of the call and provide appropriate assistance; maintains composure to ensure that complete and accurate information is transmitted to public safety and medical personnel.

Minimum qualifications :

Experience and education : Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be :

Licenses & certifications :

Knowledge of : Standard office methods, procedures, software and equipment; Geography of the local area; General public safety communications practices; Principles of customer service.

Skill and ability to : Multi-task and prioritize; Efficiently use radio and other communications equipment; Communicate effectively, both orally and in writing; Analyze situations quickly and accurately; Maintain composure and work effectively under pressure; Understand and follow oral and written direction; Demonstrate initiative and exercise good judgment in the performance of duties; Establish, maintain, and promote positive working relationships with employees, other agencies, and the public.

Physical demands and work environment :

This position will require the ability to work rotating shifts on an on-going basis, including irregular hours on short notice. This position will also be assigned a uniform to wear during work hours.

Equal opportunity employer :

The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person's race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request.

Limitations and disclaimer :

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.