Receptionist

Job Description

Job Description

Receptionist Job Description

The Receptionist position is responsible for helping with the customer service experience and

play an important role in ensuring all guests are satisfied. The receptionist will be responsible for

the front desk and back room operations and should have a thorough knowledge of our POS

system, cash handling, menu / pricing, products, and hours of operation and can communicate

non-technical information to guests in person and over the phone.

Essential Functions –

• Answer the phone with a friendly greeting and make appointments.
• Deliver information clearly and cordially.
• Greet guests cheerfully and explain the menu services.
• Estimate wait times and encourage guests to wait or return as appropriate.
• Work the leased line to promote salon and services
• Support established personal and / or salon retail goals by interacting with customers shopping for retail only.
• Recommend additional services and products to guests.
• Operate the POS, accept payment, give change, and provide receipts.
• Listen attentively to guest complaints and refer them to the manager.
• Keep the reception area, front desk, windows, product shelves, and floor clean and organized when not interacting with guests.
• Assist with Salon duties, including cleaning and organizing.
• Label and stock retail products.
• Work independently.
• Attend salon meetings or trainings when applicable.

Qualifications –

Physical Requirements – The physical demands must be met by an employee to successfully

perform the essential duties of this role.