Account Specialist Job

Account Specialist

Account Specialist Job Location : Radnor, PA, United States Employment Type : Regular Category : Customer Service Division : Bostik Inc. Location : Radnor, PA

This position is responsible for the Sales Order Management process, customer satisfaction and support, account reconciliation, and supporting the revenue stream of Bostik Inc. Individuals in this role will have SAP, Outlook, SalesForce, HighRadius and related systems proficiency / expertise.

Key Responsibilities :

• Quote list prices and / or special competitive pricing and / or provide discounts to customers as agreed by marketing and sales for Domestic customers
• Balancing customer needs within the BU forecasting process and plant production in coordination with Supply Chain
• Manage customer orders by source of supply activities
• Proactively identifies issues and opportunities to communicate internally and externally
• Possesses strong knowledge of BU's business and technical knowledge / functional knowledge in area of responsibility
• Quote list pricing / special arrangements / discounts as agreed to by sales; assist in collection efforts, respond to technical questions when appropriate
• Develop and maintain ISO documentation
• Manage customer orders, manage customer expectations, resolve crisis situations, work with SC to satisfy delivery dates, maintain master records, handle credits / debits / returns, resolve residuals, recording complaints in HighRadius Dispute Module
• Demonstrated understanding and knowledge of the order process and key fields for expected results, ATP, combined settings for transportation, etc.
• Understanding of more complicated customer delivery processes, such as vendor managed inventory, third party orders, inter-company orders / transfers, and consignment with reconciliation
• Knowledge of inventory review, ATP checks, product lead-time and works with plant for product availability and marketing / sales on pricing
• Attends Supply Chain S&OP meetings, understands changes and impact to product delivery, and communicates the information and impact to the team
• Records Complaints and correctly assigns to investigating party, understands implications of issues and effectively manages complaint process
• Proactively maintains an ongoing relationship with all customers both internal and external
• Receives, acknowledges and processes customer orders within 24 hours of receipt
• Provides pricing, availability, and schedule information; with full understanding of product and packaging options
• Suggests additional / alternative products to meet customer needs; shares information with marketing and sales on customers and market conditions
• Handle crediVdebit / return adjustments. Investigate and resolve residuals on a timely bases. Using the HighRadius Tool, when appropriate complete an OCA (online Credit Application) to have customers credit line reviewed for increase
• Tracks order activity and alerts potential delivery problems. Expedites the delivery of orders. Negotiate optimal mode of transportation through interaction with Logistics. Resolve crisis situations during and after hours of operation while not jeopardizing the customer relationships
• Strong Knowledge of SAP / ERP Master Data

Accountabilities :

Qualifications / experience required :

Who We Are?

Arkema is a world leader in Innovative Materials for a Sustainable World with the ambition to become a pure Specialty Materials player. We thrive as One Arkema, comprised of many businesses and brands including Bostik, ArrMaz, and more! and operating with a global reach in 55 countries with more than 21,100 employees. Each one contributes to positioning Arkema as a recognized leader of specialty chemicals and advanced materials, reporting annual sales of 9.5 billion, of which 2.9% allocated to R&D for 1,800 researchers in 17 R&D centers. If you pursue excellence, love innovation and are inspired by challenges, we encourage you to learn more about our values Solidarity, Performance, Simplicity, Empowerment, and Inclusion and how we concentrate on advances in bio-based and recyclable materials, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation. Changing the world requires the right formula. The right formula consists of our innovative and sustainable materials, and you. Join us to develop the materials of tomorrow and make a difference together.

Legal Information :

The legal information below pertains specifically to positions posted in the United States, however we strive for diversity, equity and inclusion in all the countries that we hire. Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting and hiring.