FT Senior Success Coach

Salary : $47,867.60 - $60,922.40 Annually

Location : Main Campus - Smithfield, NC

Job Type : Full Time Staff

Job Number : FTRSSC-11132025

Department : Student Success & Advising

Opening Date : 11 / 19 / 2025

Closing Date : 12 / 3 / 2025 11 : 59 PM Eastern

Recruitment Range : $47,867.60 - $60,922.40 Annually

Description

Summary

The Senior Student Success Coach provides proactive, holistic, and student-centered support to promote students' academic, social, and personal success. In addition to managing a caseload of students, the Senior Coach plays a leadership role in the development and implementation of student success initiatives, mentors Success Coaches, and offers counseling services to students. This position collaborates with campus partners to enhance retention, persistence, and overall student well-being.

Knowledge & Responsibilities

Essential Duties and Responsibilities : other duties as assigned

• Provide one-on-one coaching sessions focused on academic planning, program requirements, time management, goal setting, and personal development.
• Monitor academic progress and intervene early when students show signs of academic difficulty or disengagement.
• Inspire, coach, and advise a caseload of assigned students and track outreach, meetings, and progress.
• Accurately document, maintain, and track all student interactions, information, and progression through the Customer Relations Management system and / or other student information systems.
• Design and implement interventions for at-risk or underperforming student populations using data-informed decisions.
• Serve as a lead contact for students in need of counseling interventions.
• Mentor and support training efforts for Student Success Coaches, sharing best practices and providing informal leadership.
• Develop and refine success coaching model, assessment tools, and early-alert strategies.
• Use data analytics to identify at-risk students and develop strategies to support them.
• Analyze student data and trends to make recommendations for program improvements.
• Lead or co-lead workshops, orientations, and retention-related initiatives.
• Provide guidance and referrals to students for appropriate services, including tutoring, counseling, financial aid, and career services.
• Maintain knowledge of federal and institutional policies and regulations pertaining to Federal Title IV, tuition assistance, VA (Veteran Affairs) benefits, payment plans, and billing system.
• Other duties as assigned.

Supervisory Responsibilities

Serves as a mentor and provides guidance and informal leadership to Student Success Coaches.

Minimum & Preferred Qualifications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Minimum :

Master's degree in counseling, education, psychology, student development, social work or related field from an accredited institution.

Experience Minimum :

Experience Preferred :

Additional Information

Language Skills

Reasoning Ability

Computer Skills

To perform this job successfully, an individual should be proficient in Microsoft Word and Excel, and other software as deemed necessary.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The noise level in the work environment is usually quiet.

For further information, please contact 919-209-2022

01

Do you have a Master's degree or higher in counseling, education, psychology, student development, social work or related field from an accredited institution?

02

Do you have at least one year of experience providing academic advising in a higher education setting, two years of experience in an educational environment, and demonstrated skills in communication, coaching, problem-solving, as well as experience with career planning, intervention, and retention strategies?

Required Question