Sr Customer Service Specialist
Service ExpertsWarrenton, VA, US2 hours ago
Job type
- Full-time
- Permanent
Job descriptionAnswers incoming phone calls from customers and assists call or routes call to appropriate person Maintains good customer relations and ensures that all calls meet Service Experts' standards Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions) Resolves problems by clarifying issues, researching, exploring answers / alternative solutions, implementing solutions, and escalating unresolved issues Maintains customer records by updating account information Accurately dispositions calls in call monitoring software Adheres to CPI compliance regulations when taking payments over the phone Updates capacity planner whenever calls or booked, rescheduled or cancelled Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response Communicates with customers on the status of service calls Assists with dispatching as needed Continually maintains working knowledge of all company products, services, and promotions Working with dispatch to improve accuracy in scheduling and speed of response Reliable attendance and on-time job performance Performs similar / other duties as needed or assigned High school diploma or equivalent with 3+ years experience working in customer service or other customer-facing environment Experience or training the use of computers and related systems in an administrative office environment Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. Excellent customer-service, communication, and interpersonal skills Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population. Ability to work effectively in both a team and an independent environment Ability to make decisions based on established guidelines and procedures Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence Effective organizational and time-management skills. Must be able to prioritize work based on service demands An understanding and knowledge of the HVAC / Refrigeration Industry is an asset
Sr Customer Service Specialist
Position Title : Sr Customer Service Specialist
Reports To : General Manager or Office Manager
Status : Full-time, Regular position
Category : Customer Service / Support
Location Name : Cropp - Warrenton Center
Location Address : 6649 Garland Dr, #2, Warrenton, VA 20187
Join the team of experts and realize your true potential!
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Position Summary :
The Customer Service Specialist Sr. handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.
What Do We Offer You as a Service Experts Employee?
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.
- Competitive Pay, including incentive opportunities for many positions
- Paid Time Off and Company Holiday Pay
- Medical / Dental / Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance, for you and options you can elect for your family
- Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
- Supplemental benefit programs such as : Legal advice, pet insurance, health advocacy programs
- World Class Training opportunities through our Experts University
- Career Development opportunities
Key Responsibilities :
Qualifications :
Create a job alert for this search
Customer Service Specialist • Warrenton, VA, US
Related jobs
Location : Sterling, VA Shifts : 10 : 30 AM7 : 00 PM Pay : $21$23 / hr + commissions.Client Services Professional isn't a receptionist you're the heartbeat of our customer experience.You turn emergencies i...Show moreLast updated: 30+ days ago
Customer Experience Team Member.At HomeServices Property Management we provide excellent customer service with our one call resolution model.
Reporting to the Director of Customer Experience, this r...Show moreLast updated: 30+ days ago
We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show moreLast updated: 30+ days ago
Job Opportunity : Outpatient Infusion Pharmacy Manager / Staff Pharmacist - Spotsylvania County, VA!.Pharmacist to join a hospital's Outpatient Infusion Pharmacy team in.
This role offers a unique oppo...Show moreLast updated: 5 days ago
Crete Carrier offers a 21 Days Out.Salary : Top 50% average $92,254 per yearCPM : Starting pay $.Experience : One-year verifiable tractor trailer experience with a class A CDL WHY CHOOSE CRETE CARRIER...Show moreLast updated: 1 hour ago
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on th...Show moreLast updated: 30+ days ago
Looking for a new CT Tech job? My name is Leah and I'm a healthcare recruiter, I'm here to help!.I have a CT Tech available near Huntly, Virginia!.
Full, comprehensive benefits package (PTO,...Show moreLast updated: 30+ days ago Looking for a new Respiratory Therapist job? My name is Leah and I'm a healthcare recruiter, I'm here to help!.I have a Respiratory Therapist available near Huntly, Virginia!.Full, comprehe...Show moreLast updated: 30+ days ago 
Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...Show moreLast updated: 30+ days ago
OT532 : NQA - Lorton, VA 9712-D Gunston Cove Road, Lorton, VA, 22079 USA.Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation, Diversit...Show moreLast updated: 4 days ago
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.
Together, over 6,500 dedicated professionals will d...Show moreLast updated: 21 hours ago
Join Our Team at VARCo Supply - Manassas VA, Flagship Store!.Now Hiring : Part-Time Position.At VARCo Supply, we're looking for enthusiastic individuals that are fluent in both English and Spanish t...Show moreLast updated: 30+ days ago
Job Opportunity At Store 06889 Fredericksburg Va.The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store...Show moreLast updated: 30+ days ago
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show moreLast updated: 30+ days ago
We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from your secure home office.
We have both part time and ful...Show moreLast updated: 30+ days ago
OT532 : NQA - Lorton, VA 9712-D Gunston Cove Road, Lorton, VA, 22079 USA.Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation, Diversit...Show moreLast updated: 30+ days ago
Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Custo...Show moreLast updated: 30+ days ago We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show moreLast updated: 16 days ago
- Promoted
Customer Service Professional
AllTech ServicesSterling, VA, USFull-time
- Promoted
Customer Service Representative
HomeServices Property ManagementFredericksburg, VA, USFull-time
- Promoted
Freelance Consumer Insight Specialist (Hiring Immediately)
Earn HausWarrenton, Virginia, USFull-time +1
- Promoted
Pharmacy Manager - OP Infusion Staff Pharmacist (Spotsylvania County)
Rx reliefSpotsylvania County, VA, USPart-time
- Promoted
- New!
OTR CDL A Drivers Moving National Freight -Top 50% average $96,542 / $.61 to $.64 cpm
Crete Carrier CorporationBoston, VA, USFull-time
- Promoted
Automotive Customer Service Advisor
Pep BoysManassas, VA, USPart-time
- Promoted
CT Tech or CT Technologist in Virginia
KA Recruiting Inc.Huntly, VA, USFull-time +1
- Promoted
Respiratory Therapist or RRT or CRT in Virginia
KA Recruiting Inc.Huntly, VA, USFull-time +1
- Promoted
Work from Home
HomeJobFinderBoyce, VARemote
Full-time
- Promoted
Sr Associate, Account Management
Otis Worldwide CorporationLorton, VA, United StatesFull-time
- Promoted
- New!
Customer Support Tactical Team Specialist (Fredericksburg, VA)
UGIFredericksburg, VA, United StatesFull-time
CSR - Spanish-Speaking Storefront and Phone Customer Sales and Service Representative
VarcoManassas, VA, USAPart-time
Quick Apply
- Promoted
Retail Service Specialist
O'Reilly AutomotiveFredericksburg, VA, USFull-time
- Promoted
Remote Customer Service (50k-90k per year)
Professional CareersLeesburg, VirginiaRemote
Full-time +1
Customer Service Specialist - VA
XACTWoodbridge, VA, usFull-time +1
Quick Apply
- Promoted
Sr Associate, Account Management
Otis Elevator COLorton, VA, United StatesFull-time
- Promoted
Customer Service Representative
U-HaulLorton, VA, USFull-time
- Promoted
Benefits Customer Service Advisor - Work from home (50k-90k per year)
Professional CareersLeesburg, VirginiaRemote
Full-time +1