IT Field Support Specialist (HT1) (Government)

Job Description :

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

AT&T has an opening for an IT Field Support Specialist to support our end-user community by providing Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.

Job Duties / Responsibilities :

The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment

Conducts sites surveys; assesses and documents current site configuration and user requirements

Analyzes existing requirements and prepares specifications for hardware acquisitions

Develops hardware installation schedules

Prepares drawings documenting configuration changes at each site

Prepares site installation and test reports

Trains site personnel in proper use of hardware

Builds specialized interconnecting cables

Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment

Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling

Maintain government and / or vendor-manufactured fiber optic modems, multiplexer, fiber optic / Ethernet cables & telephone systems

Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation

Support network upgrade projects or initiatives

Support end-user connectivity needs

Required Clearance :

TSSCI with poly (#tssci) (#polygraph)

Additional Clearance Requirements :

CWIP Certification

Required Qualifications :

Minimum education and experience level : High school / GED and four (4) years of experience AND 8570 Certification.

Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.

Well-versed in installing windows, software, applications, antivirus and patches. Demonstrated ability to read and understand technical manuals and schematics.

Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).

Able to manage time and priorities effectively.

Able to work efficiently with minimal supervision.

Proficient in working with end-users remotely.

Demonstrated expertise in Microsoft Windows 7 and 10.

Familiar with Active Directory security and policies.

Excellent analytical and problem solving skills.

Outstanding communication skills to relate with team members and support workers.

Must be able to drive a company vehicle and lift 50 lbs.

Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management.

Desired Qualifications

Security+ Certification.

Our IT Field Support Specialist s earn between $65,400 - $72,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education / training.

Joining our team comes with amazing perks and benefits :

Medical / Dental / Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs : critical illness / accident hospital indemnity / group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours : 40

Time Type : Regular

Location : Columbia, Maryland

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status