Helpdesk Technician, Level 1
- Full-time
Helpdesk Technician, Level 1, Chicago, IL
Summary :
This Helpdesk Technician, Level 1 position will provide hands-on technical support related to computer systems, hardware, or software. It will require strong technical knowledge and effective on-site and remote communication to both understand problems and explain their solutions. This Helpdesk Technician, Level 1 role will continuously work under the guidance of the IT Manager. This position is hybrid Onsite 3 days and Remote 2 days. Candidates need to be local in or near Chicago, IL.
Helpdesk Technician, Level 1 Responsibilities :
- Monitor the company's IT ticketing system.
- Provide tier 1 and 2 (First Call Resolution) support to employees both in-person and remotely.
- Escalate higher-level IT issues to the IT Manager and assist with solutions as needed.
- Research potential software solutions as needed.
- Train end users as necessary in the proper use of IT software and equipment.
- Perform software and hardware installations and maintenance.
- Support new hires with equipment and software purchasing and set-up.
- Identify recurring issues and help create solutions.
- Review and maintain inventory of IT assets.
Helpdesk Technician, Level 1 Qualifications :
Benefits include medical insurance, retirement plan, PTO, etc. Salary : 80K+ DOE. Keywords : Chicago IL Jobs, Helpdesk Technician, Level 1, Office 365, IT Support, Windows OS, Mac OS, G Suite Products, SharePoint, Computer Systems, Help Desk, Support, Network, Networking, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
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