Customer Dispatch Coordinator

Driveway Customer Dispatch Coordinator

Driveway is where car buying and selling meets conveniencewith no haggling, no pressure, and no leaving your couch. We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us!

Position Overview :

The Dispatch / Delivery Coordinator is part of the Driveway fulfillment team. They are responsible for fulfillment coordination between customers and fulfillment centers. Dispatch teams are aligned into Shop or Sell segments.

What You'll Do :

• Coordinates deliveries between Driveway customers and fulfillment centers
• Responsible for setting appointment time and status in Scheduling, CRM and TMS program
• Keeps customer informed on delivery status
• Follows up with customer post-delivery to ensure complete satisfaction
• Escalates post-delivery customer concerns to appropriate department
• Responsible for pre-delivery vehicle readiness between selling location and fulfillment center

What You'll Bring :

We Offer Best-in-Class Industry Benefits :

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.