Talent.com
Technical Support Analyst

Technical Support Analyst

Center for Justice InnovationNew York, NY, US
1 day ago
Job type
  • Full-time
  • Quick Apply
Job description

THE ORGANIZATION The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice.

Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods.

With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies :

  • Operating Programs  that pilot new ideas and address local challenges; Conducting original research to evaluate what works—and what doesn’t; and Providing expert assistance and policy guidance to reformers across the country and beyond.
  • Backed by decades of on-the-ground experience and nationally recognized expertise, we bring innovative, practical, and lasting solutions to justice systems nationwide.
  • Learn more about our work at www.innovatingjustice.org .
  • THE OPPORTUNITY The Technology Department is seeking a Technical Support Analyst.
  • Reporting to the Technical Support Manager, the Technical Support Analyst will provide front-line primary technical support to end-users on various technical issues and problems relating to hardware, software, and peripherals.

Responsibilities include but are not limited to :

  • Provide exceptional customer service in-person, via phone and email as appropriate; Resolve help desk issues, including troubleshooting hardware and software issues; Open, track, document, escalate, resolve, and close each problem / inquiry / request in our service management system; Collaborate with other technical team members to provide excellent service to the user community; Walk users through steps to help them resolve their technical problems; Assist with onboarding and offboarding staff, including provisioning, configuring, and removing user accounts and hardware, managing system access, and assisting during the new employee orientation; and Additional relevant tasks, as needed.
  • Qualifications :

  • Bachelor’s degree in related field; 2+ years of hands-on experience working in an end-user desktop support role; Working knowledge of Google Workspace and other SaaS applications such as Jira and Slack, preferred; Expert knowledge in supporting Microsoft Windows 10 and 11, Active Directory, and Microsoft Office 365 applications; Strong customer service orientation with a helpful, solution-focused mindset; Basic understanding of networking fundamentals (e.g., IP addressing, DNS, VPN troubleshooting); Solid experience with imaging, provisioning, and onboarding devices in an enterprise environment using tools such as SCCM and Microsoft Intune; Experience enrolling and managing Android and Apple devices through mobile device management (MDM) solutions; Experience using ticketing systems (e.g., Jira) to track, prioritize, and resolve support requests; Proficient in using remote support tools (e.g., BeyondTrust) to troubleshoot and resolve end-user issues; Experience supporting and troubleshooting Dell hardware, including laptops, desktops, and docking stations; Excellent communication and documentation skills, with the ability to clearly convey technical information to both technical and non-technical audiences; Willing and able to travel to multiple sites across New York City and New Jersey as needed; and CompTIA A+ Certification is a plus.
  • Position Type :

  • Full-time hybrid role working two days in office at our Midtown Manhattan location with potential travel within NYC, Newark, NJ and Syracuse.
  • Position Location :

  • Midtown Manhattan.
  • Compensation :

  • The compensation range for this position is $70,000 - $82,900 and is commensurate with experience.  Benefits : The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA.
  • We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans.
  • We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%.
  • The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace.
  • We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law.

  • We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system.
  • Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included.
  • At this time, the Center is unable to sponsor or take over sponsorship of an employment visa.
  • All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
  • Candidates are expected to provide accurate and truthful information throughout the hiring process.
  • Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered.
  • In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire.
  • Please refer to the job posting for relevant contact information.
  • If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted.
  • Powered by JazzHR
  • Create a job alert for this search

    Technical Support Analyst • New York, NY, US

    Related jobs
    • Promoted
    Application Analyst II

    Application Analyst II

    RWJBarnabas Health Corporate ServicesOceanport, NJ, US
    Full-time
    Job Title : Application Analyst II.Location : System Business Office.The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.The compensation offered t...Show moreLast updated: 1 day ago
    • Promoted
    Command Center Analyst

    Command Center Analyst

    Insight GlobalClifton, NJ, United States
    Temporary
    The Command Center Analyst I is responsible for the day-to-day monitoring of network and Infrastructure operations.Provide customer service, troubleshooting, as well as incident escalation for all ...Show moreLast updated: 1 day ago
    • Promoted
    Epic Beaker Analyst

    Epic Beaker Analyst

    Medisys Health Network, Inc.Hicksville, NY, US
    Full-time
    Serve as an active member of the Beaker clinical application team, dedicated to the full implementation roll-out, transitioning from Soft Lab (SCC) to Epic Beaker. Play a crucial role in the impleme...Show moreLast updated: 30+ days ago
    • Promoted
    Customs Project Support Analyst : 199259

    Customs Project Support Analyst : 199259

    HKA EnterprisesWoodcliff Lake, NJ, US
    Full-time
    NO CORP TO CORP, 1099, OR 3RD PARTY RECRUITER SUBMITTALS.Customs Project Support Analyst : .Schedule – 9 am to 5 pm (Monday to Friday) Hybrid. The position would be working for HKA at the WOODC...Show moreLast updated: 3 days ago
    • Promoted
    Senior Principal, Analyst - Microsoft Licensing (Remote - USA)

    Senior Principal, Analyst - Microsoft Licensing (Remote - USA)

    GartnerStamford, CT, United States
    Remote
    Full-time
    Are you passionate about helping clients maximise the value of Microsoft licensing? Are you curious about the future of this vendor as digital transformation accelerates? If so, Gartner offers you ...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Support Analyst

    Technical Support Analyst

    Travel Leaders Group Holdings LLC dba Internova Travel GroupNew York, NY, United States
    Full-time
    Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions.Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliate...Show moreLast updated: 21 days ago
    • Promoted
    Endoscopy Application Analyst II

    Endoscopy Application Analyst II

    RWJBarnabas Health Corporate ServicesOceanport, NJ, US
    Full-time
    Job Title : Application Analyst II.Location : Barnabas Health Corp.Department : EMR Project Capital.The above reflects the anticipated annual salary range for this position if hired to work in New Jer...Show moreLast updated: 1 day ago
    • Promoted
    Customer Support Analyst

    Customer Support Analyst

    VirtualVocationsPaterson, New Jersey, United States
    Full-time
    A company is looking for a Support Analyst I to assist in customer support and technical issue resolution.Key Responsibilities Triage support tickets and prioritize issues based on severity Prov...Show moreLast updated: 30+ days ago
    • Promoted
    Remote FinTech Product Analyst - AI Trainer ($50-$60 / hour)

    Remote FinTech Product Analyst - AI Trainer ($50-$60 / hour)

    Data AnnotationSayreville, New Jersey
    Remote
    Full-time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show moreLast updated: 16 days ago
    • Promoted
    EpicCare Ambulatory Analyst

    EpicCare Ambulatory Analyst

    Medisys Health NetworkHicksville, NY, US
    Full-time
    This position is a full-time / salaried on-site opportunity based in Hicksville, Long Island.The EPIC System Analyst is responsible for design, build, testing, validation, and ongoing support of Epic...Show moreLast updated: 30+ days ago
    • Promoted
    Ambulatory Application Analyst

    Ambulatory Application Analyst

    Insight GlobalParamus, NJ, US
    Full-time
    Ambulatory Application Analyst.REQUIRED SKILLS AND EXPERIENCE.Ambulatory Application Support experience (Athena, Meditech, or Epic preferred) Project Management & Business Analyst Skills.Experi...Show moreLast updated: 30+ days ago
    • Promoted
    Sales Support Analyst

    Sales Support Analyst

    VSP VisionNew York, NY, United States
    Full-time
    Enable Vision Care Sales and Sales Operations teams across all Strategic Business Units (SBUs) by developing and delivering client-ready responses and resolutions to inquiries from all external aud...Show moreLast updated: 23 days ago
    • Promoted
    Client Support Specialist

    Client Support Specialist

    eMoney AdvisorStamford, CT, United States
    Full-time
    The Client Support Specialist is responsible for answering incoming customer inquiries, solving customer issues, and escalating cases to tier two teams or management when necessary.They handle case...Show moreLast updated: 30+ days ago
    • Promoted
    Epic Systems Analyst

    Epic Systems Analyst

    Smith Arnold PartnersStamford, CT, US
    Full-time
    Epic OpTime Application Analyst (Hybrid).We’re looking for an experienced.If you’re certified in OpTime (Anesthesia a plus) and want to work somewhere your ideas are valued and your wor...Show moreLast updated: 3 days ago
    • Promoted
    Litigation Support Analyst, Hosting

    Litigation Support Analyst, Hosting

    TransPerfectNew York, NY, United States
    Full-time
    TransPerfect Is More Than Just a Job.Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual ide...Show moreLast updated: 4 days ago
    • Promoted
    Epic Rehab System Analyst

    Epic Rehab System Analyst

    Medisys Health Network, Inc.Hicksville, NY, US
    Full-time
    The Clinical Systems Analyst - Rehab will be responsible for.This position will develop, implement, manage and provide ongoing support for clinical information systems. Will proactively increase kno...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Corporate Development Analyst – AI Trainer ($50-$60 / hour)

    Remote Corporate Development Analyst – AI Trainer ($50-$60 / hour)

    Data AnnotationSayreville, New Jersey
    Remote
    Full-time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show moreLast updated: 16 days ago
    • Promoted
    Endoscopy Application Analyst II

    Endoscopy Application Analyst II

    RWJBarnabas HealthOceanport, NJ, United States
    Full-time
    Endoscopy Application Analyst II.RWJBarnabas Health Corporate Services.Crescent Place, Oceanport, NJ 07757.Job Title : Application Analyst II. Location : Barnabas Health Corp.Department : EMR Project C...Show moreLast updated: 4 days ago