Command Center Analyst

Title : Command Center Analyst

Duration : 6 month contract (potential extensions, potential hire)

Location : Clifton, NJ 07014

Shift B : Wed / Thurs-Sat

Day Shift : 7am - 7pm

The Command Center Analyst I is responsible for the day-to-day monitoring of network and Infrastructure operations. Provide customer service, troubleshooting, as well as incident escalation for all users contacting the Command Center, and act as escalation point for Tier I Support. Tier II Engineer is shift based and may be required to work on a rotating schedule.

Must-haves

• 2+ years of experience providing customer care and technical support.
• 2+ years of experience with routers, switches such as Cisco and Juniper
• Excellent written and oral communication skills
• Ability to multi-task and prioritize job requirements
• Self-motivated and able to work on projects with limited supervision
• Effective organizational skills and attention to detail.
• Advanced skill in Microsoft : Windows Operating Systems, Office Suite versions, and Visio.
• Strong analytical and problem solving skills.

Plusses

Data Center support experience

What you'll do