Account Manager

Job Description

Job Description

Account Manager

Atlanta

The Opportunity

We’re looking for an integrated account services professional to join our team. This individual will have diverse experience and confidence to lead, strong attention to detail, and a positive attitude that allows them to be helpful to colleagues, clients and the work outcomes.

As an Account Manager, you will be working as part of an integrated team of account services, strategy, creative and production community.

This role will report to our Senior Account Manager / Account Director and / or Group Account Director for Atlanta and work across several Iris clients from healthcare, to B2C and beyond.

You’ll need to have experience owning client relationships / client communications, whereas you serve as the first line of communications and consultative servicing to the client on a day-to-day basis.

You will have a strong understanding of how to collaborate cross-functionally with strategy, creative and production in-house teams to execute marketing campaigns that drive business results for our clients in a B2C, B2B, and in some cases B2B2C scenarios.

This individual will manage multiple projects at times and will need to understand prioritization and have a clear sense of how to manage upwards to Account leadership as well as laterally to peers as a key owner of project executions.

• Experience working in or with clients as part of a large matrixed organization with many stakeholders a plus.
• Experience managing other individuals is not required, but a plus.
• Hybrid Role : Expected to be in Atlanta office regularly at least 2 days per week (specifically on Wednesday anchor days ).
• Based in Atlanta with some travel to client meetings required (estimated 5-10%)

Duties and Responsibilities :

• Support marketing operations, financial, and cross-functional team collaboration as directed by Account leadership
• In certain cases, serves as the key client contact for various projects.
• In certain cases, consult with client to translate requests to strategy & creative execution and clearly and consistently communicate progress and impediments to clients, vendors and team consistently setting expectations.
• Build and maintain trusting client relationships- create the best work, implement projects seamlessly and consistently manage client expectations.
• Manage ongoing client communication including regularly scheduled meetings / calls and provide exceptional follow-up, written reports and presentations.
• Work with internal cross-functional teams to deliver on time and on budget.
• Develop an understanding of the client’s business to offer proactive considerations.
• Show us what you can do by leading briefs. Be present at the client briefing and the development of the proposition. Then take part in the written and verbal creative brief.

Your role will also see you involved in client presentations, creative feedback, project implementation and evaluation. We encourage you to have a POV.

• Conduct regular checks and reviews of financial health of your accounts and maintain exceptionally detailed tracking of client billing, and production expenses where required.
• Work across our Iris global community of offices and teams to execute project work when needed.

Required Skills / Experience :

• 4-6 years of experience across any combination of marketing / advertising agency, client or brand-side work, or equivalent.
• Experience with medium to large / global brands a must.
• Experience leading or collaborating with campaign-driven projects on a regional, national or global scale.
• Integrated agency collaboration experience have worked on a client or brand that has involved multiple agencies at once, all partnering in different swim lanes to execute client campaigns, content, or sales enablement initiatives.
• Experience managing and fostering relationships with senior level clients / agency relationships.
• Project management experience either as a primary role or as an aspect of a prior role.
• High level of interpersonal, written and communication skills

Who are we?

About Iris

We are Iris. The Participation Agency. With over 1000 people in 14 offices worldwide, we use the power of Participation to help brands grow further, faster.

We combine creativity, data-driven media and the power of people to help brands, such as Samsung, adidas, Bentley, Pizza Hut, Beiersdorf and Samsonite, explode into cultural moments and embed themselves in people’s lives.

The Iris Character

We have five core behaviours that we look for to help us to build a culture that fosters true progress : Courage, Storytelling, Collaboration, Empathy and Commitment.

Our office

Atlanta’s historic Old Fourth Ward is home to our mighty team. Whether it’s Brand Strategy, Advertising, Experiential or Sports Marketing, we fuse strong insights with conviction, heart, and hustle to drive our clients’ businesses forward.

We’re afraid of no challenge. Luxury autos, iconic sportswear, entertainment, hospitality, you name it. And, we’ve got the accolades to show for it.

Diversity, Equity & Inclusion

FOR THE FREE’ is our global DE&I strategy. Its aim is to create a business where everyone feels free to be themselves and has the same opportunity and access to progress.

Our DE&I strategy encourages courageous thinkers who champion outsider perspectives. FOR THE FREE’ has three main pillars of activity :

Diversity - We want to invite difference. To be an organisation that is fully representative of different groups and reflects the city, country and world that we live in.

We value our talents’ lived experiences including gender, race, class, disability, neuro-diversity and sexual orientation.

Equity - We want to be fair to everyone. To remove barriers for individuals and groups and provide the bespoke access, support and opportunities that are needed to fully participate in our organisation.

We are levelling the playing field.

Inclusion - We want everyone to feel at home. To provide a place where people can be themselves, express their unique identity and contribute to the life of our community.

Privacy Statement

If you decide to apply for a role at Iris we will only keep the data provided by you for 2 years from the date we receive it, following which your data will then be destroyed.

We have a legitimate interest to process the data you provide us and we will protect your rights in accordance with all applicable data legislation.

If at any point you decide you would like us to delete the data we hold or have any more questions please email us at [email protected].

You can find out more about our Privacy Policy here : http : / / www.iris- worldwide.com / privacy -policy /

We are proud to be an equal opportunities employer and recruit on talent alone, regardless of age, gender identity, ethnicity, religion, education, class, sexual orientation or disability.

We champion diversity and believe it not only benefits, but enhances our creativity, our company and the wider society at large.

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