Sr. Fraud Analyst

Senior Fraud Analyst

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth. The Senior Fraud Analyst serves as a strategic leader in protecting Academy's eCommerce platforms from fraudulent activity while enhancing customer experience and supporting business growth. As a subject matter expert, this role leverages advanced analytics to identify emerging fraud trends, assess risk exposure, and implement mitigation strategies through policy development, process optimization, and team education. The analyst leads fraud operations by overseeing queue management, chargeback resolution, and performance metrics, while mentoring and coaching team members to ensure consistent execution. This role partners cross-functionally to drive enterprise-wide alignment and deliver actionable insights that inform strategic decisions and operational improvements.

Education : Bachelor's degree in Business, Finance, or relevant field of study, or equivalent years of related work experience in retail fraud, e-commerce, or loss prevention required.

Work Experiences : 5-8 years of financial, eCommerce, loss prevention, or retail fraud operations experience required. Extensive experience in advanced analytics and data interpretation, with a proven ability to lead complex fraud investigations, develop predictive models, and translate insights into strategic actions that reduce risk and improve operational efficiency. Deep understanding of eCommerce and retail analytics environments, including consumer behavior analysis, omnichannel transaction patterns, and seasonal fraud dynamics, with a track record of driving cross-functional initiatives to enhance fraud prevention frameworks.

Skills : Exceptional interpersonal, written, and verbal communication skills, with the ability to influence decision-making, lead cross-functional initiatives, and build strategic partnerships across all levels of the organization and with external stakeholders. Advanced analytical and problem-solving capabilities, with a strong command of data interpretation, trend analysis, and insight generation using tools such as Excel, PowerPoint, and other business intelligence platforms to drive fraud mitigation strategies. Proven ability to lead cross-functional collaboration, navigating evolving business priorities, emerging fraud patterns, and seasonal retail dynamics to deliver proactive, scalable solutions. Highly organized and detail-driven, with demonstrated success managing multiple high-impact priorities in a fast-paced, high-volume environment while consistently meeting critical deadlines and performance targets. Strong quantitative and planning skills, leveraging advanced math functions, sound judgment, and strategic foresight to execute complex fraud investigations and operational improvements. Proven ability to lead and mentor team members, providing coaching, training, and guidance to develop analytical capabilities, fraud detection skills, and operational excellence across the team.

Responsibilities : Analyze online orders, suspect queues, and chargeback data to identify fraudulent activity. Make customer-centric and business-focused decisions while providing a summary analysis of trends, risks, and operational insights. Manage card issuer portals to receive, dispute, and report on chargeback claims. Compile dispute packets and analyze win / loss trends to improve outcomes and reduce financial exposure. Serve as a Subject Matter Expert (SME) for eCommerce fraud operations, including supplier risk management tools. Contribute to the fraud strategy with a customer-first mindset, balancing risk mitigation with business impact and customer experience. Regularly review fraud and chargeback reports to identify emerging trends, operational risks, and opportunities for improvement. Deliver actionable insights and recommendations to reduce fraud exposure and enhance customer ease of access. Provide coaching and training for fraud analysts. Oversee queue scheduling and KPI reviews to ensure alignment with team goals and SLA compliance. Lead by example, modeling a proactive, solution-oriented approach. Oversee transaction dispute processes, including compiling dispute packets and analyzing win / loss trends from card issuers. Ensure timely and accurate responses via issuer portals and maintain compliance with chargeback SLAs. Lead the creation and refinement of team reporting, fraud risk policies, and operational processes based on data insights. Drive continuous improvement initiatives to proactively address emerging fraud risks. Partner with internal teams (e.g., IT, LP, Fulfillment Ops, Customer Care) to resolve escalated customer care claims and operational gaps. Champion enterprise-wide alignment through stakeholder engagement and collaboration. Collaborate with User Acceptance Testers to deliver high-impact test summaries, risk assessments, and go / no-go recommendations. Translate technical findings into business insights for senior leadership. Drive effective organizational change using internal and external metrics. Identify risks, challenges, and opportunities to meet or exceed annual goals and objectives. Maintain a thorough understanding of company policies, procedures, and safety requirements. Adapt to evolving responsibilities and perform additional duties as assigned.

Physical Requirements & Attendance : Acceptable level of hearing and vision to perform job duties. Adhere to company work hours, policies, procedures, and rules governing professional staff behavior. Regular office attendance is required. Must be able to regularly work flexible hours, nights, weekends, and holidays.

Full time Equal Employment Opportunity Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.